Ishtdeep Bedi

Experience

• 

  Barclays

  Jun 2010 - Jul 2011

  Process Advisor

  Working in Credit Card Services of Barclays.Providing customer services to client from all spares.Checking accounts of the customers to give them details of account like balance, credit limit statements, authorizations, payment date, raising payment query, raising and resolving disputes for the unknown transactions etc.Updating account deatils of the customers like personal details, travel information and setting up direct debit.Explaining about interest calculations, late payment fee, credit limit decrease and increase.Complaint Handling of the customers i.e. logging complaint and providing resolution.Processing Balance transfers to other credit cards, store cards and bank accounts.Help the customer in new application of credit cards and explaining the decisions of application acceptance.Replying to letters and e-mails of the customers for all the above issues.Screening the bank accounts of the customers in oredr to stop financing for crime and for anti money laundering.Monitoring the accounts of the suspected macthes of PEP, criminals etc. and if found ture match then escalating the account for further investigation.Offering and explaining new products of the bank to the customer according to the needs of the customers.Providing refunds according to GOGW guidelines and resolving disputed tranctions on the customer's account.Giving the knowledge checkers and doing online trainings every month regarding the new updates in the process. Show less

• 

  Citi India

  May 2012 - Oct 2012

  Executive

  Handle inquiries and transactions on banking and credit card products Promote and cross-sell banking products as appropriate Deliver superior customer service to ensure a superior Citibanking experience to our customers Dealing with client's inquires and complaints.Maintaining financial and statistical data and records.

• 

  CSB Bank Limited

  Oct 2012 - Apr 2020

  Branch Operations Manager

  Managing and performing various activities of retail banking.Supervising sources to meet up retail banking objects.Providing all the retail banking facilities.Reporting to head of department.Preparing and reviewing business line budget.Guiding and leading team of accounting employees.Promoting bank product and services.Discussing the banking requirements with clients.Providing financial guidance to commercial and personal clients.Explaining to clients the types of existing loans or credit.Developing and maintaining business contacts by local network.Assisting clients in filling application form, opening saving and current accounts, fixed deposit accounts.Deducting Tax on interest paid on deposit as per income tax rules.Maintaining financial and statistical data and records;Cross selling of insurance and other banking products.Making loan proposals and loan documentation.Dealing with client's inquires and complaints. Show less

• 

  Sarva Haryana Gramin Bank

  Sept 2020 - now

  Senior Manager

  Taking the banking services to the doorstep of rural masses, particularly in hitherto unbanked rural areas.Identify the financial need especially in rural areas.Making available institutional credit to the weaker section of the society who had by far little or no access to cheaper loans and had perforce been depending on the private money lenders.To enhance banking & financing facilities in backward or unbanked areas.Mobilize rural savings and channelize them for supporting productive activities in rural areas.To provide finance to the weaker sections of society like small farmers, rural artisans, small producer, rural labourers’ etc.To create a supplementary channel for the flow the central money market to the rural areas through refinances.To provide finance to co-operative societies, Primary Credit societies, Agricultural marketing societies.Generating employment opportunities in rural areas and bringing down the cost of providing credit to rural areas.Enhance & improve banking facilities to semi urban, rural & other untapped market. Show less