Lisa Macnee

Experience

• 

  Westpac

  Oct 1997 - Mar 2001

  Team Manager Call Centre
• 

  Auckland Council

  Mar 2001 - Apr 2003

  Seconded Position

  • Channel Development & Support Manager

    Oct 2002 - Apr 2003

  • Team Manager Contact Centre

    Mar 2001 - Oct 2002
• 

  Fisher & Paykel Finance

  Apr 2003 - Aug 2006

  Customer Contact Centre Manager

  Originally employed with Farmers Finance (RFS) who then merged with FPF.

• 

  HRV

  Aug 2006 - May 2014

  After resigning from the GM role after 7 1/2 outrageous years at HRV I still couldn't leave! HRV is a terrific business and the team is tremendous so I took the opportunity to work on a 6 month contract with the HRV Marketing team on Events & Projects. Who doesn't want to work in 'Marketing' atleast once in their career!Well what a ride! I am delighted with the experience and my learning was enormous. I got involved in so many interesting projects. From organising HRV Cup Cricket events to Sales and Customer Events to LinkedIn Recruitment to supporting new HRV Water Licensees, the role was diverse and the personal development unique. Your attitude, not your aptitude, will determine your altitude [Zig Ziglar] Show less

  • Events & Projects

    Nov 2013 - May 2014

  • General Manager Contact Centre

    Aug 2006 - Oct 2013
• 

  Brand Developers Limited

  May 2014 - Jul 2015

  GM - DRTV Sales

  Trading as the TV Shop, Brand Developers Ltd are Australasia's leading Direct Response TV Company, selling quality products that are now household brands across Fitness, Homeware, Medical Devices, DIY and Lifestyle.This role has got to be my most exciting yet! GM Sales for a boisterous 200+ seat Sales Call Centre that heaves 24/7 365 days as we service NZ, Australia and the US markets. Prior to the GM Sales role I was Operations Manager - Training & Development for 5 months.This role leading BDL's Training & Development is a departure from my previous roles and sees me focus 100% on enabling and developing human capital. BDL Training is strong with 10 trainers and a cross functional, product rich induction & training program. Show less

• 

  TSB New Zealand

  Sept 2015 - Aug 2023

  Change in title Back to my roots and my favorite place in any business - the Contact Centre. Watch this space!

  • Head of Digital & Customer Engagement Centre

    Apr 2019 - Aug 2023

  • National Manager - Customer Experience Centre

    Sept 2017 - Apr 2019

  • Regional Manager Taranaki

    Apr 2016 - Sept 2017

  • Head of Support

    Sept 2015 - Apr 2016
• 

  Taranaki Futures

  May 2016 - Jun 2020

  Board Trustee

  https://www.taranakifutures.org.nz/Deputy Chair | August 2019 to nowChair Audit & Risk Subcommittee | September 2017 to now

• 

  Fisher & Paykel Appliances

  Aug 2023 - now

  Contact Centre Manager