Anmol Dewett

Experience

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  Physiokinetix Wellness Clinic

  Jul 2021 - Aug 2022

  Customer Service Representative

  • Managed client interactions by greeting and booking meetings, resulting in a 100% client satisfaction rate based on feedback surveys.• Handled patient data securely and accurately throughout the day, maintaining a 100% error-free record and compliance with data protection regulations.• Monitored, organized, and forwarded emails efficiently, achieving a good response rate within 24 hours and improving email workflow by a good amount.• Confirmed insurance coverage for clients, ensuring accuracy and completeness in documentation, leading to a 85% success rate in claims processing Show less

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  Waakif inc

  May 2022 - Aug 2022

  Network Engineer

  • Configured and upgraded Cisco routers and switches, achieving an 85% success rate in seamless deployment and optimization of network infrastructure.• Monitored and analyzed network performance using Wireshark and other tools, identifying and resolving 80% of network issues proactively.• Provided comprehensive support for network and system administration tasks, contributing to a 70% uptime for critical systems and services.• Implemented proactive measures such as network audits and performance tuning, leading to a 25% improvement in overall network efficiency Show less

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  Mohan Wellness Clinic

  Sept 2022 - Jun 2024

  Office Administrative Assistant

  • Managed client interactions by greeting and scheduling meetings, achieving a 100% satisfaction rating based on feedback surveys.• Gathered and documented new client information during initial phone calls and meetings, ensuring compliance with data protection policies.• Provided prompt and accurate assistance to customers via chat support, resolving 75% of queries within a 24-hour timeframe.• Implemented strategies to improve workflow efficiency, resulting in 60% reduction in response time for customer inquiries. Show less

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  Gatestone

  Aug 2024 - now

  Financial Services Professional

  Experience using financial software, CRM systems, and digital tools; strong computer literacy and the ability to quickly learn new systems.Utilize banking software to manage accounts, track client interactions, and process applications.Assist clients in managing their financial needs by offering tailored products and services.Meet and exceed sales targets through effective cross-selling and upselling strategies.Educate clients about financial products and services in simple and clear terms.Handle escalations with professionalism and empathy. Show less