Joya Hudson MBA

Experience

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  Medial Arts Lab

  Apr 1994 - Sept 1997

  Client Services Trainer

  As the Client Services Trainer for the Medical Arts Lab, I was the Client Services Associate II / Trainer. I performed training of associates on the proper medical processes for specimen collection, and the delivery of laboratory results. I also provided various client service support resources for medical professionals. Under the corporate guidelines and OSHA guidelines and policies, I conducted order placement of medical specimen supplies.

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  Avaya, Inc

  Jun 2007 - Jul 2009

  Client Advocate Manager III / Sales Manager, 2007 – 2009 (2 years)

  Client Advocate Manager III / Sales Manager, 2007 – 2009 (2 years)Directed all activities within the Inside Sales/Client Retention Team. Utilized a strong understanding of maintenance offers, discounting structure, contract terms and conditions. Developed lasting relationships as a Business Partner and displayed exceptional leadership skills over a team of 30 individuals. Governed team in sales support and customer service tasks, including the supervision over projects for direct customers. Streamlined and refined processes for team, and spearheaded SLA’s, training, development, and coaching of staff, conducting one-on-one’s, team evaluations, and quality and monitoring procedures, reporting all information to senior leadership. • Reduced headcount by 50% in cost savings and simultaneously tripled contract sales through the creation and implementation of a quality review program which included call monitoring to compile data regarding the creation of a best practice for contract-saving conversations and implement a training program based upon that information. Additionally, instituted an incentive program, measuring and rating sales associates monthly. • Increased rate of existing customer contract savings by $19M and facilitated the sale of over 400 new service agreements over the duration of 12 months, achieving a contract value total of $900K.• Augmented special programs such as multi-year discounts, prepay discounts, and reduced level of coverage for lower pricing. Also trained team to encourage customer savings on ROI. Show less

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  Avaya

  Jun 2009 - now

  *Leading the cash management and collections of the global teams in Canada, North America, Latin America and the Caribbeans.*Overseeing an average quarterly cash receivables of 700M between Avaya and customer accounts payables and procurement teams with and average 99% conversion rate.*Responsible for providing customer and sales support for disputes, order management, contract uploads, commissions and revenue for company’s customer base spanning multiple countries. *Sustain acquisition, training, and management over a large team of staff, including seven first line managers, two operations managers, and 60+ associates. *Achieving "best in class" collection number, attaining 99% efficiency quarter over quarter(e.g. delivering cash of $742M in Q320 against goal of $660 million)*Devising transcribing, and implementing new policies, offering recommendations to senior executive leaders, including a predictive dialing system to increase productivity and Interaction Center to delegate work to agents, and implementation of CRM system Get Paid (fully integrated web-based accounts receivable software solution that increases cash flow, mitigates risk, and drives operational efficiencies. Show less

  • Senior Global Manager

    Sept 1997 - now

  • Senior Manager, 2012 – Present

    Sept 1997 - now

  • Relationship Manager – Global Accounts, 2009 – 2012 (3 years)

    Jun 2009 - Jul 2012