Polly Harrell

Experience

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  The Church of Jesus Christ of Latter-day Saints - Human Resources

  May 2010 - Jun 2013

  Senior Visa and Travel Coordinator

  Supervised and trained 5 new employees on travel and visa proceduresCreated and maintained positive relations with consulates all over the U.S. which resulted in an increase of 20-30 more visas a week.Initiated the process of using multiple consulates to obtain Mexican visas and minimized visa delays from 300 people to consistently less than 10.Provided excellent customer service by providing desired flights over the course of a phone call and resolving visa issuesHas led public relations efforts which benefited my company. For several weeks I emailed, called, and met with consulates of Mexico all around the United States in an effort to boost visa issuance. As a result we went from having hundreds of visa waiters to processing 20-30 more visas each week which led to an 80%+ decrease in visa delays. Show less

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  Capital Choice Property Management

  Sept 2013 - Nov 2013

  Assistant Property Manager

  Trained 4 coworkers on Macintosh computers as well as property solutions websitesCollect and process confidential paperwork, prepare legal contractsScreen applicants for approval by the use of background checks, payment history and personal referencesManaged advertisements on housing websites and social media outreach

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  Larry Cox CPA

  Nov 2013 - Apr 2015

  Administrative Assistant

  • Oversaw bookkeeping, reconciliations, and reports for 500 businesses and clients, managing client demands, accountant workloads, and tax filings • Conducted a weekly statistical report to gauge workplace efficiency and adjust workload each week to increase efficiencies of entire team• Managed budget analysis and cost benefit analysis for internal budget

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  City of Orem

  Apr 2015 - Jun 2016

  Business License Specialist

  • Directed city planning and zone compliance for over 4,000 businesses in Orem • Led IT team in modernizing business license acquisition processes by standardizing and creating online resources • Led business process improvement initiative for inspection scheduling which led to process automation capabilities

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  Oregon State University

  Nov 2016 - now

  • Led enterprise wide position review of 60+ jobs covering 300 employees to evaluate remote work potential during COVID-19, leading to deployment of 75 remote positions• Managed analysis of $60M budget, mapping and re-categorizing expenses, completing data analysis to provide actionable plan and increased efficiency and savings• Direct analysis, budget forecasting and cost management for IT resources on $37M annual budget• Synthesize 14,000+ data fields each quarter to ensure investments align with budget estimates • Lead meetings and discussions for the IT workforce planning team and participate in the Enterprise service management project team, CIO Leadership Team, and the OSU Budget Model Review Team • Guide complex IT projects with enterprise-wide impacts including IT roadmap review, IT position’s review, and a URSA student project process • Apply high level frameworks to help design a customized program for governance, performance, and implementation of strategic investments • Steer large, cross-functional projects and build consensus with leadership across the organization through organizational change management best practices • Participated in the Link Oregon Financial working group and other regular meeting with Link Oregon Show less • Led IT wide projects including Gartner IT budget report of $60M budget and IT funding committee• Collaborated on projects for FY21 budget work group for analytics and external teams for the EDUCAUSE core service redesign • Provided expertise and management consulting on IT service delivery using standard frameworks (ITIL) to ensure maximum value delivery of IT services • Authored major sections of IT Strategic Plan 2023 and analyzed financial data and reported findings to CIO • Reviewed management information and trends to verify that IT achieved desired results • Conducted maturity assessments to identify and prioritize areas of improvement or concern Show less • Led large scale projects including the IT Service Catalog creation and the EDUCAUSE Core data survey • Designed high level security proposal and presented to provost and leadership, resulting in $500,000 security investment based on recommendation of improvement opportunities• Created and coordinated service design and ITSM projects for Information Services and evaluated services and business processes within Information Services Department, including cost analysis and staffing levels• Collaborated with internal and external stakeholders to assess needs for data and services • Developed, tracked, and reported on performance metrics to inform executive leadership • Prepared dockets for advisory and governance boards such as Information Security, Data Governance and Service Management Show less

  • Director of Business Architecture

    Oct 2022 - now

  • Performance Management Program Manager

    Sept 2020 - Oct 2022

  • Information Technology Service Management Analyst

    Aug 2018 - Aug 2020

  • Management Analyst

    Nov 2016 - Aug 2018