Amy C.

Experience

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  Internet Solutions Center (C&W and MCI)

  Jan 1996 - Jan 1999

  Sr. Manager

  Moved with the MCI team to Cable & Wireless as part of C&W’s acquisition of MCI’s Internet business.- Proposed to executive management, received approval, created, developed and managed a team providing enhanced support to top 25 web hosting customers P&G, Barnes & Noble, American Express, Xerox and The Gap. - Hired, trained and directed a team of five project managers in day-to-day customer support activities including the creation of account profiles, detailed configuration diagrams, customer contacts and reporting. - Worked closely with engineering and operations to create business processes to support high-end customers. - Managed a team supporting the sale of web hosting products; directed new business development activity. Prepared statements of work, proposed hosting solutions, coordinated and participated in contract negotiations. - Facilitated global account sales, resulting in the sale of $1M in new and add-on business over six months. Show less

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  Internap

  Jan 1999 - Jan 2004

  Product Manager/Technical Sales Consultant

  - Primary TSC in the Washington, DC location. Supported over $1M in annual sales of optimized routing solution. Utilized knowledge of OSI, BGP4, TCP/IP, IP addressing, subnet masking, routing protocols and hardware. - As Product Manager, led revenue growth over three years of $21M (75% of total company revenue). - Developed business cases for new product ideas; conducted market research to deliver product positioning, pricing and collateral. Created and delivered sales training programs. - Directed cross-functional team of 12, reviewed on average 300 technical customer requests annually to realize revenue and manage costs. Show less

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  ICore Networks

  Jan 2006 - Jan 2007

  Director, Project Management

  - Managed team of project managers implementing VoIP services for small/mid-size businesses. Achieved record install quarter and exceeded installation goal for the year. - Developed and implemented a management and tracking process, in the absence of automated systems, to improve the management of technician resources across installations. - Developed an install status report on active installs for daily use by executive management.

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  IntelliDyne, LLC

  May 2007 - Oct 2008

  Project Manager

  Military Healthcare System, TRICARE Management Activity Network Operations- Key player in CMMI Level 3 certification and accreditation effort. Effectively managed a strategic demonstration project, ultimately resulting in receipt of CMMI Level 3 certification. - Led cross-functional team assessing the TRICARE network’s IPv6 capability; developed IPv6 compliance and transition plan in response to DoD directives. - Successfully led the implementation of EnCase, a network forensics tool, in support of network security needs. - Spearheaded a network design project with emphasis on requirements identification, design and implementation of the Defense Center of Excellence network and infrastructure. Show less

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  DELTA Resources, Inc.

  Oct 2008 - Mar 2010

  Senior Acquisition Specialist - DISA

  Facilitated the complex acquisition of INFOSEC technologies and services to fulfill DoD IT requirements from small procurements to complex, multi-million-dollar, multi-year acquisitions. See DISA position description.

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  Defense Information Systems Agency (DISA)

  Apr 2010 - Aug 2011

  IT Specialist

  - Successfully led cross-functional teams in the acquisition and successful award of over $375 million in new and follow-on information assurance initiatives addressing computer network defense and information systems. - Responsible for and led 7 civilian and contractor employees in the complex acquisition of information security technologies and services to fulfill DoD IT requirements from small to complex, multi-million-dollar, multi-year acquisitions. - Facilitated requirements dev, researched new technologies to solve problems/meet future needs of Defense Info Infrastructure.- Developed critical acquisition documentation including requests for information, requests for proposal packages: performance work statements, proposal evaluation plans, quality assurance surveillance plans, market research, independent government cost estimates, acquisition strategies and sole source justifications. - Managed and facilitated the source selection process, training team members and coordinating process efforts. Show less

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  MITRE

  Aug 2011 - now

  Principal Program Manager and Group Leader

  - Program Management subject matter expert (SME) facilitating the stand-up of a Program Management Office in an organization within the Department of State. As product owner, working closely with the scrum master and project team, utilizing Jira and agile processes for software development.- Group Leader, collaborating partner, a first-line supervisor, responsible for 7 staff members. Mentor and guide staff to ensure positive professional development, and the quality delivery of project and work outcomes. - Served as Project Leader to a team working with the Army's Telemedicine and Advanced Technology Research Center (TATRC). Developed and demonstrated far-remote control of ventilators and infusion pumps as minimally viable products (MVP) for the first time, as part of a strategy to improve critical care delivery during disasters.- Served as Acting, Department Chief Engineer partnering with Project Leaders; led department effort to develop and operationalize a structured approach to quality management planning processes for the division. - As Project Leader, successfully led an extensive, independent assessment of the Bankruptcy Noticing Center program, of the Administrative Offices of the U.S. Courts (AOUSC), providing insight needed to support issuance of a competitive open-market solicitation. - Effectively coordinated data migration for Agent Orange Fast Track system to Veterans Benefits Management System. With the project team managed migration of 60,000 records and 450,000 documents - one of the first retirements of a VA legacy system.- Have held positions across a variety of U.S. public sector projects sponsors including HHS/CMS, the AOUSC and the VA.Completed the MITRE Cloud Learning Path: Cloud Fundamentals, Cloud Operational/Business Aspects, AWS Hands-On, Intro. to App. Migration to Cloud, AWS Application Dev Hands-On, Cloud Security, Cloud Security Hands-On, Cloud Economic Analysis, Cloud Acquisitions/PMO Issues Show less