Partho Choudhary

Experience

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  Infosys

  Nov 2003 - Apr 2004

  Network Engineer

  My role involved implementing, and maintaining robust wireless solutions to ensure reliable and high-speed connectivity.Key Responsibilities and Achievements:Network Design and Planning:Developed tailored network designs to optimize coverage and performance.Installation and Configuration:Installed and configured wireless access points, routers, and switches.Ensured secure network setups with appropriate encryption and authentication protocols.Troubleshooting and Support:Diagnosed and resolved connectivity issues, minimizing downtime.Provided ongoing support and maintenance to ensure network stability.Client Engagement:Collaborated with clients to understand their needs and deliver customized solutions.Conducted training sessions to help clients manage and optimize their wireless networks.Performance Optimization:Implemented solutions to enhance network performance, such as signal boosting and interference mitigation.Regularly monitored network performance and made necessary adjustments.Documentation and Reporting:Maintained detailed documentation of network configurations and changes.Generated performance reports to keep clients informed of network status.Key Skills Developed:Technical Proficiency: Enhanced skills in wireless networking technologies and tools.Problem-Solving: Improved ability to quickly identify and resolve technical issues.Client Communication: Strengthened ability to communicate technical concepts to non-technical clients. Show less

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  IBM

  Apr 2004 - Nov 2005

  Service Management Specialist

  Lead Technology Change, Incident and Service Management, and Datacenter Operations.Key Responsibilities and Achievements:Technology Change Management:Strategic Planning: Developed and implemented a comprehensive change management strategy to ensure seamless integration of new technologies and processes.Risk Mitigation: Established rigorous risk assessment protocols to identify and mitigate potential impacts of technological changes, ensuring continuity and stability.Stakeholder Collaboration: Coordinated with cross-functional teams to facilitate effective communication and alignment on change initiatives.Incident and Service Management:Incident Response: Led a dedicated team in managing and resolving high-priority incidents.Service Improvement: Implemented ITIL-based service management practices to enhance service delivery and customer satisfaction.Impact and Results:Operational Efficiency: Streamlined processes and introduced automation to improve operational efficiency and reduce manual intervention.Service Reliability: Achieved 45% improvement in service uptime and reliability, ensuring uninterrupted support for critical business functions.Customer Satisfaction: Enhanced customer satisfaction through consistent, high-quality service delivery and effective incident management.Leadership and Team Development:Team Empowerment: Fostered a culture of continuous improvement and professional development within the team, encouraging innovation and excellence.Knowledge Sharing: Established knowledge-sharing sessions and training programs to keep the team updated with the latest industry trends and best practices.By driving these initiatives, I have contributed to the organization's success in delivering reliable and efficient technology services across the IBM EMEA region, supporting business objectives and ensuring customer satisfaction. Show less

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  Tesco Bengaluru

  Nov 2005 - Jun 2010

  Technology Lead

  As the lead for a team of engineers, I spearheaded the implementation, development, and support of CA Unicenter infrastructure monitoring solutions.Key Responsibilities:Oversaw the deployment of CA Unicenter monitoring solutions across Tesco's critical infrastructure, ensuring seamless integration with existing systems.Coordinated with stakeholders to define requirements, scope, and objectives, ensuring alignment with Tesco's business goals.Led the development of custom monitoring scripts and configurations tailored to Tesco's unique infrastructure needs.Support:Established a robust support framework, including 24/7 monitoring and incident response protocols.Conducted regular system health checks, performance tuning, and troubleshooting to maintain optimal system performance.Team Leadership:Managed a diverse team of engineers, providing guidance, mentorship, and performance evaluations.Fostered a collaborative team environment and continuous learning.Project Management:Ensured timely project delivery within budget constraints, meeting all defined milestones and deliverables.Communicated progress and updates to senior management and stakeholders, maintaining transparency and alignment.Continuous Improvement:Identified opportunities for process improvements and implemented best practices to enhance overall system reliability and efficiency.Achievements:Successfully implemented CA Unicenter monitoring solutions, significantly improving infrastructure visibility and proactive issue resolution.Reduced system downtime and enhanced operational efficiency through effective monitoring and support mechanisms.Developed a high-performing engineering team capable of delivering and maintaining complex infrastructure solutions.This project not only reinforced Tesco’s IT infrastructure but also demonstrated the value of proactive monitoring and robust support systems in maintaining the performance and reliability of critical business operations. Show less

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  Goldman Sachs

  Jun 2010 - Feb 2018

  Vice President Engineering Product Development

  As an Agile Product Manager in the Core Engineering division of Goldman Sachs, I spearheaded the development and implementation of innovative monitoring solutions and HR applications, significantly enhancing operational efficiency and user experience for engineering and Human Resource teams.Key Responsibilities and Achievements:Monitoring Solutions and Dashboards:Led the creation of advanced monitoring solutions and Grafana dashboards, providing real-time insights and metrics to engineering teams.HR Applications:Designed and delivered HR applications, streamlining processes and improving user satisfaction.Enhanced employee engagement through intuitive interfaces and efficient workflows.Product Ownership:Acted as the Product Owner for multiple Scrum teams, guiding them through the product development lifecycle.Established a clear product vision, strategy, and roadmap aligned with organizational goals.Conducted regular backlog refinement and story mapping sessions to prioritize features and ensure alignment with business objectives.Product Life Cycle Management:Managed the entire product life cycle from ideation to release, ensuring timely delivery of high-quality products.Conducted user surveys and testing to gather feedback and iteratively improve products.Developed Minimum Viable Products (MVPs) to validate concepts and accelerate time-to-market.Release Planning and Coordination:Orchestrated release planning activities, ensuring seamless deployments and stakeholder satisfaction.Collaborated with cross-functional teams to coordinate release schedules and mitigate risks.Through my tenure at Goldman Sachs, I consistently demonstrated a strong ability to drive product innovation, enhance user experience, and deliver value to stakeholders. My leadership in agile methodologies and product management has been instrumental in achieving strategic objectives and fostering a culture of continuous improvement. Show less

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  Goldman Sachs

  May 2020 - May 2023

  Vice President - Private Wealth Management, Private Bank Select

  In my role at Goldman Sachs, Private Bank Select, I have been pivotal in advancing our Agile software development practices. As a leader and coach to multiple Scrum teams, I successfully implemented scaled Agile frameworks and principles, which significantly enhanced our project delivery capabilities. Through diligent coaching and facilitation, I empowered teams to adopt and thrive within Agile methodologies, fostering a culture of continuous improvement and collaboration. My efforts led to the successful delivery of multiple high-impact banking solutions, specifically tailored for our Private Bank Select customers, ensuring high standards of service and innovation. Show less

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  Wells Fargo

  May 2023 - now

  Executive Director - Head of Technology Product & Transformation, Enterprise Data & Platforms, India