Jan Gerryts

Experience

• 

  Dimension Data

  Jan 2000 - Mar 2010

  Consulting Support Engineer/Bid Manager

  • Drove multiple transition projects to optimise productivity and enhance team's profitability. Managed 5-8 clients at any specific time, from pre-sales through operational handover and delivered exceptional service to notable organisations such as RWE (npower), Yorkshire Building Society, Morrisons, Channel 4, and Post Office Limited.• Major contributor in development of Computacenter's service integration process, spanning from pre-sales and due diligence to customer target operating model transitions.o Implementation of managed service for RWE npower desktop migration program to ensure ongoing support for transformed workplace. Implementation included incorporation of service desk outsourcing alongside Desktop Migration and Managed Service. RWE UK IT estate is spread across 69 locations centred around UK. There are 10 call centres with circa 6700 users, 21 power stations with circa 1500 users.o Steered service transition within significant end user computing transformation project for Post Office limited, encompassing comprehensive support of entire branch network consisting of approximately 30K EUC devices across 11,800 branches Show less

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  Computacenter UK Ltd

  Apr 2010 - Jul 2015

  Service Integration Manager

  • Drove multiple transition projects to optimise productivity and enhance team's profitability. Managed 5-8 clients at any specific time, from pre-sales through operational handover and delivered exceptional service to notable organisations such as RWE (npower), Yorkshire Building Society, Morrisons, Channel 4, and Post Office Limited.• Major contributor in development of Computacenter's service integration process, spanning from pre-sales and due diligence to customer target operating model transitions.o Implementation of managed service for RWE npower desktop migration program to ensure ongoing support for transformed workplace. Implementation included incorporation of service desk outsourcing alongside Desktop Migration and Managed Service. RWE UK IT estate is spread across 69 locations centred around UK. There are 10 call centres with circa 6700 users, 21 power stations with circa 1500 users.o Steered service transition within significant end user computing transformation project for Post Office limited, encompassing comprehensive support of entire branch network consisting of approximately 30K EUC devices across 11,800 branches Show less

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  Specialist Computer Centres PLC (SCC)

  Aug 2015 - Aug 2023

  Transition Manager

  Key Achievements• Enhanced project delivery by creating project artefacts for the SCC project management department which led to being identified as a service transition subject matter expert.o service progress reports.o Service transition process documentationo Service testing and readiness scriptso Tool onboarding documentationo Transition kick-off templates• Assumed full control of all tasks involved in relocating IT services to new environments, leading to triumphant delivery of services. o Spearheaded a migration transition of multiple IT services, culminating in triumphant deployment of top-notch services in live environment. o Concluded 17 transitions within the last 12 months.o Accomplished over 100 throughout entire tenure.o Managed a service transition as part of £4.5M NHS trust infrastructure transformation project in adherence with time and budget constraints.o Implemented hardware maintenance service with more than 15K devices across 300 locations within challenging six-week window for major service integrator in the UK.Roles & responsibilities• Established service prerequisites, crafted thorough service blueprints• Orchestrated knowledge transfer workshops & test forums to measure quality of information and gap analysis.• Collaborated with both service and project teams to ensure impeccable communication and governance to coordinate high quality design, transition, and operation of high-calibre IT services.• Steered numerous challenging projects with demanding and shifting deadlines to achieve successful project completion Show less