Matthias Aulbach

Experience

• 

  AWO Bad Brückenau

  Jan 2008 - Jan 2009

  Voluntary Year of Social Service
• 

  Hartwald-Klinik der BfA

  Aug 2009 - Jul 2011

  Trainee in the hotel and catering industry
• 

  Dorint Resort & Spa Bad Brückenau

  Jul 2011 - Jun 2012

  Trainee Restaurant Specialist
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  Centannial Vineyards - Bowral

  Jan 2012 - Jan 2013

  Work & Travel
• 

  Dorint Park Hotel Bremen

  Jan 2013 - Jan 2014

  Commis de Rang
• 

  Hotel Deutsche Eiche

  Jan 2014 - Jan 2015

  Front Office Agent
• 

  ROBINSON Quinta da Ria

  Aug 2015 - Jul 2018

  • Guest Relation Manager

    Aug 2017 - Jul 2018

  • Front Office Agent

    Aug 2015 - Jul 2017
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  ROBINSON Khao Lak

  Oct 2018 - Apr 2020

  Guest Relation Manager

  - Preparation and development of special treatments for VIP guests- Editing and tracking of special guest requests- Maintaining personal contacts and accepting individual requests for the entire stay of the guests- Support in ensuring a smooth flow of information to club management / customer service ROBINSON and the TUI service- Answering the entries in public rating portals and social media- Timely complaint management- Complaint and reclamation talks with guests- Preventive elimination of defects with proposed solutions Show less

• 

  Limes Schlosskliniken AG

  May 2020 - Jun 2021

  Front Office Agent

  - Warm welcome of patients and visitors- Central point of contact for all non-medical matters of patients and visitors- Provision of information and maintenance of contacts- Organization of a smooth flow of the reception as well as the arrival and departure of the patients- Acceptance and forwarding of incoming telephone calls- Cooperation with patient management and various medical departments- Processing of outgoing and incoming mail- Booking Management / Cash Management- General administrative activities Show less

• 

  ROBINSON Cala Sarena

  Jul 2021 - Oct 2022

  Assistant Front Office Manager

  - Check In/Check Out under the terms of the country- Monitoring the invoices of different tour operators with the received vouchers - Control of room allocation- Cooperation with other departments, tour operators and representatives- Involved in guest satisfaction- and complain management- Filing of all reservation sheets- Being a host at any time in the hotel

• 

  Jackalope Hotels

  Feb 2023 - now

  Duty Manager

  - Guest Relations- Assisting Reservations Department with emails, new bookings and phone calls- Working in daily operations and overnights, rolling the system and reconciliation of reports- Caring for personal contacts and accepting individual wishes of the stay of 44 guest rooms- Assisting Coordinate day to day operations in Housekeeping