Suna Pedersen

Experience

• 

  Midt Factoring A/S

  Jan 2005 - Jan 2007

  Customer Service

  Primary contact prson for spanish customers. Accounts receivable. Bookkeeping. Outbound calls to customers all over Europe. Negotiate payment agreements.

• 

  PFA Pension

  Mar 2007 - Apr 2011

  Customer service pension /management trainee

  During three years my primary field of responsibility was to ensure a structured overview of the performance figures. The output was meant for managerial reporting and operational planning.I provide overview and delegate the tasks in order for us to achieve our goals. My focus is on job satisfaction and motivation. In that context I have implemented the use of feedback among the colleagues in the team.

• 

  VELUX

  May 2011 - now

  Leading a team of department assistents/PA’s and Visitor experience specialists. Ensuring that we as a team deliver best in class support to the business. This includes developing communication materials and employer branding activities.Change Manager in crossfunctional projects.Supporting two Vice Presidents in Product Development. Furthermore we organize department workshops, events and management workshopsIntranet Community manager for business area and for local areaChange management - local support and communication activities in various projects within IT, HR, Finance and CommunicationSupporting SharePoint team sites and Project sites. Onsite training and support in SharePoint, Teams, Yammer, OneDrive and OneNote.Workshop organizer (20-200 participants)Supporting HR by training local management in new HR platform (Workday)Various communication tasks and information materialMeeting planning and preparationDatabase administratorOffice 365 Power User: Outlook, Skype, OneNote, Yammer, OneDrive, Teams and SharePoint Show less

  • Head of Customer Experience & Visitor Center

    Oct 2024 - now

  • Head of Secretariat

    May 2011 - now