Leah Bartolotta

Experience

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  Devereux Advanced Behavioral Health

  Sept 2016 - Oct 2017

  Residential Assistant Supervisor

  • Supervised and trained team of 10 direct care professionals• Developed group activities and conducted group therapy• Managed unit budget and completed purchase orders• Crisis prevention and management for residents• Maintained patient medical records• Initiated Safe and Positive Approaches Techniques

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  Smith Agency Serenity Services

  Oct 2017 - Mar 2018

  Residential Manager

  • Medication management and Medical appointment oversight• Supervise and schedule team of 10 staff members• Managed household budget• Ensured State regulations and health and safety standards upheld

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  Children's Hospital Colorado

  Mar 2018 - Aug 2019

  Mental Health Counselor

  • Provides direct patient care and management of children and adolescents while under the direction of a registered nurse or licensed psychiatric professional. • Leads, monitors and collaborates educational and therapeutic groups for patients. • Participates in clinical rounds, maintains communication with unit or department leadership. • Responds as part of the Behavioral Assistance Resource Team; provides assistance to patients, family members or visitors 18 years of age and younger exhibiting the potential for harm to self or others.• Ensures proper documentation of patient progress; completes 15 minute patient checks; provides one-to-one supervision or milieu management.• Assists new hires as required.• Attends educational in-services for Mental Health Counselors; participates in unit committees and educational offerings.• Collaborates with other disciplines or departments on patient care and unit safety.• Provides customer service as related to the Mental Health field. Show less

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  Boxer Property

  Oct 2019 - Mar 2020

  Front Desk Agent

  • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys.• Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs.• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Show less

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  LCB Virtual Services

  Jul 2020 - Dec 2022

  Virtual Assistant

  Opertational managment, Membership management, Automation buildout, Workflow buildout, Executive assistance, Sales Funnel Building

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  Campus Ink

  Dec 2022 - now

  E-commerce Operations