Cindy Lapine

Experience

• 

  Guaranty Bank

  Jan 2000 - Jan 2004

  Operator
• 

  Baylor Scott & White Health

  May 2008 - Oct 2021

  • Create/Update Provider IDs, Provider/Resource templates, Workqueues, Referrals, Security Template/Sub-Templates, Administer setup and removal of user access, Printer Configuration, Update department demographics, Update GEO locations for all providers, Keep HR job codes updated for weekly HR reports and Participate in Nova Acceptance Testing• Configure and Maintain TeleVox• Troubleshoot Cadence issues with the user community• Incident, Task and Change requests and issue management• Lead Huddles and Meetings and keep on track with Goals and Lean utilization• Learn new skills and work with fellow coworkers in order to maintain quality work and collaboration Show less •Conduct regular internal audits of user access and ensure proper documentation•Develop complex reports in support of critical annual external user access audit•Conduct quality assurance on all user access requests responded to by team members, provided feedback and ensuring errors are resolved•Maintain the Account Control Repository with an up-to-date list of job codes and departments•Assist IS Manager in creating templates for Role-Based-Access rules and approvals•Develop and implement user review and verification as directed by leadership and/or business requirements and document the results•Develop documentation and provide training team members as new applications are identified•Provide technical guidance on security management and operations utilizing best practices•Assist organization with regular ongoing end user support, security and identity management administration•Ensure compliance with all legal, regulatory, and corporate policy requirements•Migration/Integration of applications into existing workflow•Create and maintain accurate process documentation•Troubleshoot and resolve tier 2 Remedy tickets during rotational on-call periods•Perform other related duties as assigned Show less •Grant and remove user security access on an as needed basis with authorization from managers and directors.•Strong knowledge base regarding information security and an excellent understanding of the issues and challenges associated with mainframe, network and distributed processing security technologies.•Analyze user requirements for access to data in new or modified systems, determine the changes needed, and implement required changes.•Communicate unresolved network security exposures, misuse or noncompliance situations to Data Security Management.•Consult with Audit and/or management regarding audit issues, assist in determining solutions and, where applicable, implement the desired solution.•Review, maintenance and implementation of security policies, standards and procedures documentation.•Maintain and administer information security for a large community of distributed users; provide operation systems and application security.•Author and implement security policies and procedures.•Maintain computer system access reports to identify possible security violations.•Maintain access to securable network resources.•Provide on-call, 7x24, support to manage critical problems.•Establish user logon IDs and assign/reset passwords. Show less

  • EPIC Application Analyst I

    Nov 2017 - Oct 2021

  • Identity Management Analyst

    Oct 2014 - Nov 2017

  • Interim Security Administration Manager

    Dec 2012 - Oct 2014

  • IT Security Admin II

    May 2008 - Dec 2012
• 

  Providence

  Oct 2021 - now

  Sr EPIC Analyst

  • Leading and managing the implementation and maintenance of Epic Integrated Master Files modules.• Providing expert-level support and troubleshooting assistance to end-users and resolving complex technical challenges.• Provide expert-level support to end-users, addressing and resolving complex issues and inquiries related to Epic applications.• Create/Update/Regulate SERs, ECL, Templates, Sub-Templates etc as needed.• Participate in on-call rotations and provide support during system outages or emergencies.• Document system configurations, processes, and changes accurately for future reference and knowledge sharing.• Provide expert-level support to end-users, addressing and resolving complex issues and inquiries related to Epic applications.• Lead Huddles and Meetings and keep on track with Goals and Lean utilization• Conducting regular audits and ensuring compliance with data security and privacy regulations.• Participate in Nova Acceptance Testing Show less