Alina Tananova

Experience

• 

  Zoomir - Pet Supply & Services

  Sept 2004 - Mar 2011

  General Manager

  • Promoted from intern to General Manager after graduation from university• Oversaw all operating functions of the store including but not limited to: store opening and closing, safe and register reconciliation, inventory maintenance, basic bookkeeping, communications, and customer service• Trained and supervised staff of four to six full-time employees• Designed and organized product display strategies to optimize sales• Served as liaison and interpreter with international partners and domestic retail partners• Maintained professional and technical knowledge by attending educational workshops domestically and internationally, reviewing professional publications, establishing personal network Show less

• 

  Pet Supply, Services, & Veterinary Clinic

  Mar 2011 - Jul 2012

  Location Manager at Vetexpert

  Oversaw the opening of the new branch for Zoomir, offering expanded services including pharmacyand veterinary clinic* Grew sales monthly by at least 10% by building customer network through excellent service,preventing and resolving customer concerns, and marketing* Selected and maintained inventory for store and veterinary clinic* Served as first point of contact for veterinary clinic: scheduled appointments, consulted withcustomers on basic pet issues and recommended products, maintained legal documents, andexplained usage of prescribed medications* Organized educational seminars for veterinary ophthalmologist* Managed all aspects of the store operations and staffing Show less

• 

  Coastal Carolina University

  Aug 2013 - Dec 2015

  Student Coordinator of Programming

  • Coordinated all programming (logistics, catering, marketing, and implementation) for international student services including day trips to nearby cities, cultural activities • Assisted with planning and implementation of a week-long international student orientation• Developed and presented informative presentations on campus services, U.S. culture and customs, and study abroad opportunities for all students• Promoted programming and services through interpersonal communication, e-mail, posters, e-boards, and social media• Assisted in collecting and maintaining immigration paperwork and general organization of the office• Promoted friendly environment and provide exceptional customer service to increase satisfaction Show less

• 

  Marriott International

  May 2014 - Aug 2014

  Summer Intern

  • Designed weekly sales events to attract additional sales from current customers• Organized and conducted preliminary analysis of past and current sales to develop a target market• Surveyed past and current customers in person and by phone to determine service satisfaction and to sell current promotions

• 

  Greenporter Hotel

  Jan 2016 - Aug 2016

  Intern, Hotel Rotational Program

  Expanded management skills and exercised flexibility in serving customers through front desk operations, concierge services, housekeeping, sales, marketing, and reservations· Supervised six housekeeping staff and trained two new housekeeping team members· Trained two new management interns after six months of experience· Rewrote and updated training manual for interns· Assisted in shift scheduling based on hotel occupancy and events· Developed and implemented new inventory system for front desk supplies and hotel furnishings· Created and implemented accounting system for linen inventory based on room rotations· Ensured fulfillment of hotel cleanliness standards and refined procedures to increase housekeeping efficiency· Utilized historical data to forecast occupancy and created promotional packages to increase occupancy· Managed rates and inventory to maximize profits for the property· Managed Trip Advisor account to monitor guest satisfaction Show less

• 

  Rosewood Sand Hill

  Nov 2016 - Oct 2017

  Front Desk Agent

  • Achieved “Star-of- the-Month” four out of nine months resulting from nominations by co-workers and management• Most recognized in customer surveys for guest satisfaction and refined service• Top upselling front desk agent four out of nine months as well as top upseller in revenue for the year.• Leveraged language skills to provide intuitive, refined, & engaging customer service to high-ranking business persons

• 

  Las Ventanas Al Paraiso, A Rosewood Resort

  Mar 2018 - now

  Butler

  • Recruited within the Rosewood Hotel Group to support expanding market and personalize service for Russian guests• Promoted from Front Desk Agent to Suite Butler• Most recognized Associate in customer surveys for guest satisfaction and refined service in a year in the history of theresort• The first point of contact and link between the guest and the hotel in providing an engaging and refined experience• Oversee the day to day intricate and personalized needs of the guests to provide anticipatory and intuitive service Show less