Msizi Lesele

Experience

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  Johnson Matthey South Africa

  Feb 2006 - Nov 2009

  Act as a conduit for the technical department and production to conductall queries relating to quality with respect to new products.Process/Implement changes on existing products.Ensure correct specifications of all existing and new quality systemsare accurate and communicated via SAP/MES stock taking system.Ensure that PPAP’s are completed accurately and timeously.Perform all equivalency exercises.Perform control specs validation (Engineering spec, drawing, barcode specs).Ensuring that all relevant documentation is completed daily to facilitaterecord keeping and enhance customer satisfaction.Supervise that products are produced on time to prevent bottlenecks.Liaising with other departments, namely: Logistics, Production, and theLaboratory to release parts on time and efficiently.Implement new systems of releasing products.To timeously perform decision-making processes for product release on SAP. Show less To ensure that precious metals are managed/controlled.Ordering of PGM (Platinum Group Metal) from the ACS Department to the ACP Department.Monitoring and controlling the Accrual List timeously.Control of all movements of PGM between ACS and ACP.Compile stock valuation that relates to month-end stock take.Processing and controlling of STT.Investigate all discrepancies relating to PGM’s.Compile mass balance sheet for all batches produced.Highlight any discrepancies in results and presentation to PGM Accountant. Show less

  • Statistics and Data Co-Ordinator

    Apr 2007 - Nov 2009

  • Metal Controller

    May 2006 - Mar 2007

  • Line Operator

    Feb 2006 - Apr 2006
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  SSEM Mthembu Medical

  Sept 2010 - Dec 2015

  Field Services Engineer

  Perform repairs, fault findings, adjustments, calibrations, alignments, modify circuitry and record performance verification.Complete protocol modeling according to engineering instructions, technical manuals, and knowledge of electronics.Planned maintenance in private hospitals, state hospitals, private physicians, and private companies.Compile technical performance and testing verification.

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  Carl Zeiss Meditec AG

  Jan 2016 - now

  Senior Field Service Engineer

  Perform technical field service activities in compliance with the company’s regulations and requests locally and internationally.Installation and commissioning of high-level equipment.Perform preventative maintenance, repairs and troubleshooting.Provide User Training / Customer Training.Provide technical support to sales.Escalation support and all necessary reporting as per company policyDemonstrate customer service skills and knowledge with a high level of passion and dedication.Demonstrate a strong and efficient ability to learn while utilizing mechanical and electronic aptitude.Report technical issues to 2nd Level Support on any product issues experienced such as standards of production, deficiencies and quality of the product range.Timeously provide document activities performed utilizing the required format, such as service reports, technical reports, etc.Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.Respond and participate in satisfaction surveys, working to resolve customer care issues.Provide timely responses to all requests from both internal and external customers.Perform necessary administrative paperwork in a complete and accurate manner.Solutions-oriented with the ability to work independently in a high-pressure, fast-paced and innovative environment.Feedback on product quality issues on site, as well as marketing information to the company.Ensure direct reports maintain company-issued test equipment, spare parts, and support tools.Perform other related duties and responsibilities as assigned. Show less