Keshia Stephanus

Experience

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  BCX

  Oct 2012 - Jan 2015

  Analyst Support

  My role was to assist all national and international Distell users with their queries such as : Password resets on active directory Reseting outlook profiles, internet profiles. Unlock SAP accounts. Assisting with all microsoft outlook, word, excel and powerpoint presentation queries. Any and all network related queries. Assisting the clients to login via VPN from the company laptops. Setting up customer profiles for specific printers. Installing updates for work domain pc’s. Monitoring networks, when a specific site is down we will inform the networks team and they will reboot server. Remote desktop connections in order for customers working on a thin client machine to remotely login successfully. Escalate all queries to the second line support and other departments Monitor all incoming and outgoing emails. Systems used to log tickets was Heat2Remote assistance was done using PcAnywhere.Managed emails with Mimecast. Show less

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  Computacenter

  Feb 2015 - Sept 2015

  Senior 1st Line support consultant

  My role at the company was to oversee various technical issues such as:Assist all customers all network and internet issue related queries. Setting up outlook profiles, also troubleshooting all outlook profile queries as well as word, excel and powerpoint presentation queries. Identify if the problem is only for the customer or for the whole department. Dealt with installing updates for work domain pc’s. Monitoring networks, when a specific site is down we will inform the networks team and they will reboot server. Remote desktop connections in order for customers working on a thin client machine to remotely login successfully. Escalate all queries to the second line support and other departments As a senior analyst I also had two junior analysts to guide and provide training to make sure they are doing well. Once a month I had to report back to my team leader. Documents were recreated on the database for all support agents. Combined all how to documents as well. Created presentations and presented this to all junior consultants. Systems used was Citrix to connect remotely.Ticketing system Service Desk Show less

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  READ – Data & Development

  Mar 2016 - Mar 2019

  Software Client Support

  * We also assisted with all Private Property and Property24 feed issues, * We helped with capturing listings, provided training on the CRM system, how to capture deals, work on reports for annual reporting. · Manage mailbox, incoming and outgoing calls daily.· We provide support for clients on the software platform such as: email creations, email setups, assisting with word or excel documents. Exporting listing data, password resets and general step by step assistance, submitting suburb requests. · Domain and email setups.· Importing data from Private Property and Migrations from Property24 to Fusion.· Assisting clients with Virtual tours and video setups and how to add this to Fusion. . Testing all system updates that needs to be rolled out and informing clients when necessary Show less

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  Web-box - Estate Agency Websites

  Apr 2019 - Jun 2022

  My role as an account manager is the bridge between the client and the services we offer. I am responsible for ensuring that I meet the client’s needs (their website) and working with all the key functions and departments that go into setting up these websites (designer, development, social media and sales). In addition to this, we constantly work on ideas to make the product manageable and effective for clients, use client feedback to improve our product and service and overall manage internal and external communications (between the client and web-box). Show less

  • Customer Account Manager

    Apr 2019 - Jun 2022

  • Account Manager

    Apr 2019 - Jun 2022
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  BCX

  Jun 2022 - Dec 2022

  Tech officer Customer Engineer

  Tech Officer Customer Engineer

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  QorusDocs

  Dec 2022 - now

  Product Software Consultant