Experience

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  Tele barta limited (jubok phone).

  Mar 2005 - Mar 2006

  Project engineer-bss (cbsc)

   Integration, Operation & Maintenance of CDMA RAN Equipments include MM, XC, VPU, SDU, IWU & MGX8800 multi-service ATM switch. Operation & Maintenance of every BSS Nodes including preventive and corrective steps. Configuration management, Device state & Fault Management, Security & Backup management of RAN/CBSC equipments using Motorola CLI tools from Sun Netra20 OMC-R, Universal Network Operator(UNO), Cisco Mobile wireless Centre(MWC), Cisco Works for Mobile Wireless (CW4MW) and Cisco WAN manager(CWM). Alarm Configuration, Management & ensure smooth running of system. First level fault handling, identification of root cause and there by escalation of it to particular section. Network Performance Measurement, report generation & submission. Provide satisfactory support for customers and ensure effective words against customers complain. Provide Support for field engineers including RF Team. Show less

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  Stamford university bangladesh

  Mar 2006 - Feb 2007

  Lecturer at eee dept
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  Motorola telecommunications bangladesh pvt. ltd.

  Mar 2007 - Aug 2009

  Noc engineer at warid managed service

  GSM network components (BTS, BSC, OMC-R, Transmission & Canopy) within the Warid network and the connecting components those are deployed for the exclusive support of the Motorola GSM network. Alarm surveillance and fault management and first level fault handling, escalation of faults to next level, escalate critical faults to management. Prepare report on fault; carry out routine of different system in the network. Provide remote support to field engineer. Monitor the network for service degradation, service interruptions; alarm reporting, system outage, call processing loss, duplex and simplex hardware failures etc. and escalated to Field management team or second level maintenance team as required. Troubleshooting for all reported problems, design and execute or direct repair actions and verify the proper and consistent operation of the network using the OSS platforms to resolve 80% of events without a field dispatch. Analysis on the outputs of Network Management System (NMS) for the assigned network. Issue and track trouble tickets for routine work emergency maintenance activity on priority basis. Initiates escalation procedures requiring O&M management or other Customer work-centers attention. Co-ordinates and provides technical consultation to the field maintenance engineers. Maintain schedules of network outage for the performance of preventive maintenance activities. Monitors wireless site environmental alarms. Dispatches maintenance technicians for corrective action during & after normal business hours. Also acted as a technical resource i.e. utilized for project related work as required to support the entire maintenance team. Operation and maintenance of BSS nodes, OMC, preventive maintenance and corrective maintenance, alarm monitoring and management, fault detection and provide solution, MS-IT platform check up and proper feedback and report preparation, provide technical solution and hands-on support on BSS. Show less

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  Ericsson

  Aug 2009 - now

  As a Senior Solution Architect currently working as a End to end solution responsible for Managed service project for VEON Data Center (Banglalink charging and billing solution) and held responsible for all kind of new solution validation and compatibility with existing along with add on sales delivery, which is a part of Global contact with VimpelCom.• Responsible for solution planning as per forecasted data from customer.• Participate in pre-sales and deliver services for any new requirement within DBSS solution. • Lead discussion with Customers (Technical Staff and Senior Management), understand customer requirements • Propose solutions, develop and present technical presentations and proposals • Design solutions that are scalable, robust and cost effective that fulfils operators’ technical and business requirements • Participate in knowledge transfer, documentation and information sharing • Support product and delivery teams to ensure designed solutions are developed and deployed to meet objectives• Provide ideas and suggestions to Product Management to further improve/add/modify existing offerings within the Network Design and Optimization portfolio. • Engage business stakeholders in understanding potential technologies capabilities • Manage customer expectations, implementation of customer solutions within agreed time, scope and cost • Work under tight time schedules • Manage License and HW ordering• For any kind of new delivery, update, upgrade, patch complete analysis and planning responsible• Responsible for resource planning (both MS and SDU) for regular deliverables Show less Lead and Manage CNS Team for day to day activities and SPOC for global team.➢ Take pro-active concise action to drive non-progressing issues/CSRs.➢ Lead and participate customer meeting regularly.➢ Monitor and report SLA and KPI performance and transparent communication with stakeholder➢ Manage 3PP’s operational and performance management.➢ Track over delivery and drive for realization into business opportunity.➢ Working as first point of contract for all technical issues for internal/external stakeholder.➢ Responsible for work load balance across the CNS team.➢ Responsible for efficiency of CNS delivery across remote and local team.➢ Work with SDM for support business case finalization and service costing.➢ Work with Pre-Sales team for solution design, optimization and end to end delivery Show less ➢ Performing as Lead engineer for Solution deployment and integration of Red HatEnterprise Linux and Solaris based Charging projects with High Availability, LoadBalancing cluster, and Geographical Redundancy technology➢ Administrated Ericsson Charging System nodes (SDP, AIR, VS), OS and database, configured schedule backup of database, install and upgrade patches in database➢ Provide 24x7 on-call support to customer to ensure continued integrity and optimalnetwork performance➢ Interact customer for technical clarification for critical reported issues Show less Generate performance reports, e.g. SLA fulfillment reports, both in terms of Ericsson performance towards customer, internal WLA fulfillment.➢ Reporting daily consolidated Senior Management & Group Network peformance reports (Voice & Data) for all designated network elements e.g. Core Radio and Transmission sections.➢ Network Systems' raw KPI Data retrieval report automation documentation and storage (backups).➢ Assist in performance monitoring systems' administration and maintenance. Show less

  • Operations Manager

    Nov 2022 - now

  • Senior Solution Architect

    Mar 2022 - now

  • MS Delivery Manager

    Dec 2019 - Mar 2022

  • Customer Technical Manager

    Aug 2016 - Dec 2019

  • Customer Network Support Engineer

    Oct 2013 - Oct 2016

  • Performance and Reporting Engineer, Managed Service Local Delivery

    Aug 2009 - Oct 2013