Experience

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  Icici bank

  Aug 2013 - Sept 2015

  Senior operations officer

  •Efficiently contributed to 3 key departments at ICICI Regional Processing Centre: Cash Management Services, Inward and Outward Clearing and KYC Account Opening, gaining comprehensive operational expertise.•Effectively collaborated with the Cash Management Services team to handle cheque payments for corporate clients such as BSNL, Airtel and a few others, ensuring timely processing of payables and receivables. •Thoroughly managed reconciliation and reporting tasks, delivering accurate and reliable financial data to support corporate operations. Diligently conducted thorough risk assessments in the KYC Account Opening process, analyzing customer data to identify red flags and implement corrective measures. Proactively ensured compliance with regulatory standards across all processes safeguarding operational integrity and client trust. Show less

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  Tata consultancy services

  Oct 2015 - Dec 2017

  Senior analyst

  •Collaboratively supported critical initiatives for Lloyds Banking Group, driving excellence in reconciliation and quality control measures.•Skilfully reconciled and validated data for high-stakes financial operations, ensuring accuracy and reliability in all processes. Proactively collaborated with leading credit rating agencies (Moody's, Fitch, S&P) to evaluate and verify customer creditworthiness.•Efficiently leveraged MLC (Murex Limits Controller) to monitor and manage credit risk, maintaining compliance and operational excellence. Precisely prepared and presented comprehensive MIS reports to senior management, enabling informed decision-making and strategic insights. Show less

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  Wns global services

  Mar 2018 - Nov 2021

  Subject matter expert & process trainer

  •Diligently ensured strict compliance with UK motor insurance regulations and internal policies, maintaining operational integrity and adherence.•Proactively contributed to team development by assisting in the creation and delivery of impactful training materials, enhancing overall knowledge and performance. Strategically identified and implemented process improvement opportunities, resulting in reduced operational costs and improved efficiency.•Effectively managed risk by anticipating and mitigating potential issues, including fraudulent claims and policy non-compliance. Expertly analyzed complex payment scenarios, skillfully negotiating with claimants and repairers to secure optimal settlement outcomes. Show less

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  Adp

  Nov 2021 - now

  Project management consultant

  •Successfully managed and delivered 400+ complex projects across various stages, ensuring timely completion, budget adherence and exceptional organizational efficiency.•Enhanced stakeholder communication and engagement through real-time updates and transparency tools, driving collaboration and project visibility.•Leveraged advanced project management expertise to align tasks, improve operational efficiency and consistently deliver high-quality results.•Consistently exceeded performance targets by prioritizing customer needs and delivering exceptional service, showcasing a commitment to excellence and customer satisfaction.•Encouraged a collaborative and productive work environment by mentoring team members and partnering with cross-functional teams to achieve shared objectives and drive professional growth. Show less