Experience

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  Inventurus knowledge solutions private limited

  Jul 2021 - May 2024

  Revenue cycle officer

  • Adept at optimizing financial processes, streamlining revenue workflows, and implementing effective strategies to maximize revenue and reduce operational costs.• Proven track record of enhancing cash flow, improving billing efficiency, and ensuring compliance with regulatory requirements.• Used NCCI procedure to procedure look up to be well versed with the healthcare of us and thus by decreasing healthcare claim rejections

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  Revolut

  Feb 2024 - now

  Support specialist

  • Responding to customer inquiries via phone, email, or live chat, helping resolve technical problems or answering product-related questions.• Identifying and diagnosing technical issues, offering step-by-step instructions, or escalating more complex issues to higher-level support or technical teams.• Maintaining a deep understanding of the company’s products or services to provide accurate guidance and troubleshooting.• Logging customer interactions, solutions, and feedback to improve service and for record-keeping purposes.• Working with other teams (e.g., engineering, product, or development) to resolve customer problems, report bugs, or suggest improvements. Show less