Experience

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  Amazon

  Jun 2017 - Sept 2019

  Real time analyst

   Real-Time Workflow Management: Engaged in managing workflows efficiently in a real-time capacity as an analyst Expertise in Stakeholder Management: Applied key stakeholder management skills for effective operational management Business Growth Reporting: Produced reports that provided stakeholders with insights into business growth and performance Regular Business Reporting: Compiled and delivered business reports with varying frequencies – weekly, monthly, and quarterly, to ensure consistent monitoring and analysis Investigation of Fraud Claims: Conducted detailed research into fraud claims raised by partners, merchants, and customers to uphold business integrity and trust Show less

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  Tesco bengaluru

  Sept 2019 - Feb 2021

  Senior analyst workforce management

   Data Forecasting Based on Historical Trends: Utilized historical data patterns to accurately forecast future trends and needs Volume Analysis for Non-Voice Functions: Conducted thorough volume analyses specifically for non-voice functions to inform data forecasting efforts Standardized Business Reporting: Created standardized reports to track business metrics, enabling the extraction of insightful data Collaborative Teamwork for Impact Analysis: Collaborated with cross-functional teams to assess impacts and identify areas for improvement Stakeholder Management and Business Improvement Planning: Managed relationships with stakeholders from various functions and actively participated in planning for business enhancements Show less

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  Microsoft

  Feb 2021 - Mar 2022

  Business analyst

   Capacity Planning Management: Tasked with overseeing the capacity planning for the entire organization, handling a total headcount of 8000, inclusive of both internal and external staff Headcount Recruitment Process Oversight: Played a pivotal role in the headcount recruitment process, making decisions on new additions based on projected volume forecasts Dashboard Development: Developed and maintained advanced Excel and Power BI dashboards to efficiently extract necessary data from the analysis server Risk Identification for Leadership: Assisted leadership teams by identifying and highlighting potential risks that could affect key performance indicators (KPIs) targets Forecast Accuracy Review: Contributed to reviewing and ensuring accuracy in forecasts regarding volume, headcount, and KPIs, aiding leadership and operational efficiency Business Recommendations and Stakeholder Influence: Experienced in providing well-grounded business recommendations and effectively conveying analytical insights to stakeholders, thereby delivering value to the business Show less

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  Amazon

  Mar 2022 - Jul 2023

  Workforce management specialist

   Collaboration on Resource Needs: Engaged closely with project managers and department leaders to ascertain the resource needs for various projects and initiatives Productivity Tracking and Enhancement: Initiated and maintained a productivity and utilization report, significantly boosting team productivity from 73% to 96% within three months Capacity Planning Development: Formulated and routinely updated a capacity plan for both technical and non-technical teams, ensuring quarterly assessments and adjustments Strategic Resource Allocation: Executed resource allocation strategies in alignment with the organization's financial objectives and business priorities Financial Planning with Cross-Functional Teams: Partnered with finance and other departmental teams to craft precise and all-encompassing financial forecasts and budget plans Financial Performance Monitoring: Regularly reviewed financial results compared to forecasts, identifying discrepancies and implementing necessary corrective measures Resource Demand and Capacity Evaluation: Conducted thorough assessments of resource demand and capacity planning to confirm the organization's preparedness for upcoming projects and operational needs Show less

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  Qualcomm

  Jul 2023 - now

  Senior program analyst

   Program Plans and Budget Management: Actively formulating and implementing program strategies and financial plans to ensure project goals and objectives are met on time and within the allocated budget Risk Management and Contingency Planning: Managing program risks by proactively identifying potential issues and developing necessary contingency plans Quality Assurance and Compliance: Ensuring that all program deliverables consistently meet established quality standards and customer requirements Stakeholder Collaboration and Scope Definition: Collaborating with stakeholders to define and refine the program scope, requirements, and deliverables Relationship Building with Key Stakeholders: Developing and maintaining strong relationships with key stakeholders to ensure the successful outcome of the program Performance Metrics and Corrective Measures: Continuously monitoring program performance metrics and taking corrective actions as needed to align with project objectives Show less