Experience

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  Western academy of beijing

  Feb 2009 - Jun 2019

  It helpdesk engineer

  Work to support the use of all technology across the school sections at WAB, including Apple laptop computers, desktops, touch devices, software issues.Oversee MS, HUB and Property 3 building's IT infrastructure and support Windows/ VMware Servers to make IT services runs smoothly.

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  Archetype

  Feb 2018 - Jun 2019

  Technology consultant

  Working within our global Technology Team; providing technical support to our global user base. Assisting with global initiatives, driving technology adoption, and ensuring most effective use of Text100 applications.• Technical support for regional and global user base• User onboarding, offboarding and induction• Assisting with user education and adoption of technology• Management of ticketing service and escalation• Build and issuance of user devices• Hardware, software, and basic network troubleshooting• Management and creation of device images• Assistance with global technology initiatives• Assistance with infrastructure management Show less

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  Dehong education

  Jun 2019 - now

  Information technology supervisor