Carol C Cimirro

Experience

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  Cobra Coral

  Jan 2007 - Jul 2010

  Sales

  · Sales of clothing products· Store organization and cleaning· Inventory management· Cash flow control· Customer service

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  HotDog Paulista

  Jan 2010 - Jan 2010

  Owner

  · Organization of the cafeteria· Purchase of products· Preparation of snacks and appetizers· Customer service· Cash flow control

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  Rf Comercio De Caminhoes Ltda

  Jan 2011 - Jan 2012

  Receptionist

  - Customer service- Operator- Receipt of delivery of volumes- Communication between management and employees- Attention to detail- Organization of company events- Hiring services

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  Sesc

  Jan 2012 - Jan 2013

  Store Cashier

  · Cashier service· Items reposition· Store cleaning· Cash flow management· Sales

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  Dental Prótese

  Jun 2014 - Jan 2015

  Administrative Assistant

  · Administrative routines· Bank Consolidation· Cash flow control· Inventory control and purchases· Relationship with partners and suppliers· Organization of documents· Alignments with the accounting firm· Employee payroll and benefits management

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  Exact Sales

  Jan 2016 - Jan 2016

  Inside Sales and Customer Success Analyst

  - Proficient in lead qualification and adept at identifying client pain points.- Tailor solutions presentations based on the identified client's pain points.- Skilled in structuring compelling proposals and ensuring thorough follow-ups.- Excel in complex sales, engaging with diverse stakeholders, influencers, and decision-makers.- Demonstrated expertise in sales negotiation and achieving successful closures.- Conduct forecast meetings to project future sales and plan accordingly.- Facilitate seamless handovers to the implementation sector for efficient project execution.- Proven crisis management capabilities to navigate challenges and ensure client satisfaction.- Effective in customer success management, fostering long-term client relationships and sustained satisfaction. Exibir menos

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  Progic

  Jan 2017 - Jul 2019

  Inside Sales - Software TV Corporativa

  - Demonstrated end-to-end excellence in the sales domain, including:- Proficiently qualifying leads and identifying client pain points.- Effectively presenting comprehensive solutions to address client needs.- Expertly structuring proposals and ensuring diligent follow-ups.- Providing crucial support in drafting contracts and serving as a bridge between legal sectors.- Successfully navigating complex sales scenarios with numerous stakeholders, influencers, and decision-makers.- Engaging with diverse client sectors, including HR, Marketing, Administrative, Finance, IT, Board, Legal, and Internal Communication.- Managing relationships with medium to large customers across various sectors such as Industry, Technology, Construction, Automotive, Wholesale, and Retail.- Overseeing Proof of Concepts (PoCs) and validating technical information security aspects.- Demonstrating proficiency in negotiating and successfully closing sales deals.- Actively participating in notices and auctions, contributing to successful outcomes.- Providing support for internal enhancements to optimize business processes.- Playing a pivotal role in hiring and training new commercial employees.- Actively participating in strategic planning meetings with sales, marketing, and board.- Contributing to the creation and improvement of documents and the Commercial Playbook. Exibir menos

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  Involves

  Jan 2019 - Jan 2020

  Sales Account Executive

  - Dedicated to ensuring ongoing customer satisfaction and success.- Specialized in Trade Marketing solutions with a focus on complex sales strategies.- Regularly conducted customer visits, fostering strong relationships and gaining valuable feedback.- Implemented effective strategies to expand accounts and increase revenue.- Built and nurtured client relationships through routine engagement and personalized support.- Utilized a consultative approach to address client challenges and offer tailored solutions.- Collaborated with cross-functional teams to Support, Financial, Legal, Operations, and Post-Sales sectors. Exibir menos

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  Merchantech Brasil

  Jan 2020 - Jan 2020

  Account Manager

  - Orchestrated the strategic restructuring of the commercial department.- Successfully implemented cutting-edge tools to enhance operational efficiency.- Spearheaded prospecting efforts and delivered compelling presentations on solutions.- Structured and managed projects from conception to completion.- Demonstrated prowess in monitoring and effectively closing business deals.- Provided crucial support to the Deployment, Financial, Legal, Operations, and Post-Sales sectors.- Led the recruitment and management of outsourced labor resources. Exibir menos

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  Alice

  Jan 2021 - Jan 2022

  Sales Acquisition

  - Contributed to expanding customer base through effective strategies.- Enhanced lead qualification for the pre-sales team.- Engaged in consultative selling with a humanistic and empathetic approach.- Proficient in identifying customer pain points for targeted solutions.- Established tailored process flows based on lead profiles.- Assisted in recruitment and managed referral programs.- Provided crucial support during client crises.- Spearheaded internal training projects on advanced sales techniques and approach pitches.Tools: Proficient in utilizing various tools, including Hubspot, Slack, Bamboo, BackOffice, Notion, Zoom, and others. Exibir menos

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  ClipEscola

  Mar 2021 - Jan 2021

  Sales Enablement

  - Facilitated the recruitment process for new team members.- Conducted comprehensive onboarding training for seamless integration.- Oversaw the ramp-up phase for new employees.- Implemented diligent follow-up and monitoring of team performance.- Collaborated across departments to ensure effective process implementations.- Spearheaded enhancements to commercial materials and playbook.- Established structured routines for call and demonstration follow-ups.- Formulated action plans geared towards performance improvement with Sales Operations.- Provided support to Sales and Pre-Sales Leaders.- Monitored Professional Development Initiatives (PDIs) through strengths and improvement mapping.- Developed and executed OKRs and KPIs, creating action plans for goal achievement and individual growth.- Contributed to strategic planning initiatives. Exibir menos

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  GLOBO Handels GmbH

  Jan 2023 - Jun 2024

  Sales BackOffice

  - The main responsibilities include processing orders, managing stocks, updating customer records, preparing sales reports, coordinating logistics and communicating effectively between departments to ensure the efficient execution of sales strategies.- Delivering on customer service quality standards.- Developing process documents for the training program to be used in line with the customer service strategy.- Handle and quickly resolve customer complaints in a professional and effective manner.- Following up defaulting customers and managing negotiations. Exibir menos