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Shipra Barik

Shipra Barik

Followers of Shipra Barik880 followers
location of Shipra BarikBhubaneswar, Odisha, India

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  • Timeline

  • About me

    "ServiceNow | ITSM | Technical support| RCA | Incident and change management | ITIL | SLA monitoring "

  • Education

    • St.xavier higher secondary school

      -
      Bachelor in science IT and management

    • Ravenshaw University

      2018 - 2021
      Bsc ITM

  • Experience

    • Infosys

      Oct 2021 - now

      working as a senior system Associate.The main task is to provide technical support to end users and fixing errors.Title - CMA CGMPeriod - March 2021 till dateDesignation - L2 system AssociateProject Description- CMA CGM is a shipping and logistics company. it provides a single digital access point to a wide range of third party portal.responsibility --Responsible for day-to-day operation for resolving technical issues.-Interacting daily with users to consult on wide variety of issues.- created standard operating procedures (SOP) step by step work instructions and other technical documents for smooth functioning and information.Handling incident ticket tracking using ITSM within prescribed sla.- working closely with business and technical teams at offshore as well as on-site consultant ( L3).- Hands on experience with sql/ rdbms Show less

      • System Engineer

        Oct 2024 - now

      • Senior System Associate

        Jul 2023 - Oct 2024

      • System Associate

        Oct 2021 - Jul 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Shipra Barik
      AI-First software engineering - Jan 2024
    • Awarded to Shipra Barik
      AI-aware Infosys Jan 2024
    • Awarded to Shipra Barik
      Genie Infosys Jan 2024
    • Awarded to Shipra Barik
      Rookie of the Quarter Infosys Mar 2023