Mohamed Sobhy

Experience

• 

  Electronika For smart solutions

  Nov 2016 - Sept 2017

  Sales Engineer
• 

  Egyptian Air Force

  Apr 2018 - Apr 2020

  Quality and production Engineer

  Responsible for operating the production line. Responsible for checking on the factory devices to assure that they work properly to meet the quality standards.

• 

  2B CADCAMCIM

  Sept 2020 - now

  As a Customer Success Specialist, one of my primary responsibilities is to deliver exceptional technical support services to our esteemed clients. . Provide effective solutions to their design challenges, devising ingenious workarounds if required, and liaising with the SOLIDWORKS support team to ensure prompt resolution of performance issues.. Provide training to customers on our solutions . Help customer in solving any kind of technical issues. Investigate the customer's needs carefully to propose the most suitable solutions that can cover his needs. Support the customers with sufficient technical info about our solutions and services. Demonstrate our solutions and services to the customers. Support the sales team with sufficient technical info about our solutions and services. Support the marketing team with sufficient data for their marketing campaigns. Make appropriate documentation after every meeting Show less • Interact with customers and potential customers to demonstrate our system and present the company.• Understand the customer challenges and requirements and demonstrate the matching scope in our system or propagate those requirements to the technical and product teams to be addressed.• Documenting Scope definition\ Customer agreements\ MOM with the customer• Sharing the customer requirements with the different teams (e.g. Technical, Operations, Product)• Requests the needed information and clarifications from the customer.• Responsible for creating the project’s initial Design and sizing.• Can analyze customer requirements. Show less

  • Customer Success Specialist

    Jan 2024 - now

  • Presales Engineer

    Sept 2020 - Jan 2024