Talk to sales Try for Free

Paloma Martins

United Kingdom

Connect with Paloma Martins to Send Message

Connect with Paloma Martins to Send Message

Timeline
About me
BSc Business Administration | Bilingual Customer Service
Education
- Universidade Federal do Cariri - UFCA
  -
  Bachelor's degree Business Administration A
  Activities and Societies: Was a member of Tutorial Education Program for the Business Administration Course at the Federal University of Cariri (PETADM-UFCA), as a student, from May to July 2019, totaling 120 hours. Where, among other activities, I was also a member of the Marketing Board, Project Speak Up, Coffee with Entrepreneurs, Project Management of Tutorial Education Program Studies and Research (GEPPET), and the Study Group Women in Positions of Leadership.
Experience
- Epos Now
  Jun 2023 - now
  Deliver training for new customers as part of their onboarding processTake inbound customer support calls, answer webchats and ticketsProvide excellent customer service by phone, email, webchat and online user supportWhere appropriate, escalate and accurately record customer dataConduct remote trouble-shooting and training sessions with clientsDevelop and maintain an in-depth knowledge on all products and servicesWorking to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs Show less
  - Customer Support Consultant
    Apr 2024 - now
  - Customer Onboarding Consultant
    Jun 2023 - Apr 2024
Licenses & Certifications
- Practical Theater Course
  Universidade Federal do Cariri
  Sept 2019
- Administration Assistant
  Senac Brasil
  Dec 2021
- Microsoft Office
  Noble Work Foundation
  Nov 2022
- Excel (Basic, Intermediate and Advanced).
  SENAI
  Aug 2019
- Microsoft Outlook 2019
  Udemy
  Nov 2022
- Digital Transformation
  Fundação Demócrito Rocha
  Jul 2022
- Digital Marketing
  Microlins
  Feb 2021
- Management and Leadership
  Fundação Demócrito Rocha
  Jul 2022