Abdullah Abdulhakeem-Alugo

Experience

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  Alcatel-Lucent (CBE)

  Jul 2015 - Jan 2016

  IT Assistant - Intern

  Troubleshot and repaired faulty desktop (Linux) servers used to provide telecommunication services by Globacom and other service providers.Troubleshot and fixed servers experiencing downtime.Handled customer technical support cases through phone and email submissions.Documented all transactions and support interactions in system for future reference and addition to knowledge base.Maintained system functionality by testing computer components and fixing them.Executed various techniques, including writing Unix scripts to maintain servers and systems, keeping networks fully operational during peak periods.Explained technical information in clear terms to non-technical individuals to promote better understanding.Removed malware, ransomware and other threats from laptops and desktop systems. Show less

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  Lagos State Electricity Board (LSEB)

  Sept 2017 - Jul 2018

  Electrical Engineer - NYSC

  Joined and supervised different teams of engineers in taking surveys of proposed sites for streetlight installations.Helped in designing, using freehand sketch and eventually AUTOCAD, street lighting section designs for some installations.Successfully supervised and coordinated electrical technicians in periodic maintenance and repair of faulty streetlight poles.Handled up to 10 calls most days to address customer calls regarding streetlights.Developed team communications and information for LEDCO meetings.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.Monitored installation and operations to consistently meet rigorous customer requirements. Show less

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  Lagos State Electricity Board(LSEB)

  Jul 2018 - Dec 2018

  Electrical Engineer

  Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.Created, aligned and optimized electrical instrumentation and testing equipment.Created electrical schematics using AutoCAD Electrical Toolset.Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.Troubleshot electrical equipment problems such as electro-valves and sensors.Initiated project management knowledge study and subsequently standardized project management practices.Communicated with engineers and customers to discuss potential and existing engineering projects.Monitored manufacturing operations of electrical devices forcompliance with safety protocols.Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems.Coordinated with vendors to identify and procure appropriateequipment necessary for project completion.Performed unorthodox IT support roles and fixed laptop issues for up to 10 employees. Show less