Vanessa Viana

Experience

• 

  Zive Ltd

  Oct 2008 - Aug 2014

  • Commercial agreements, customer follow up. Cold call within the national market. Monthly travels between states to promote the products and forecast new markets, increasing client portfolio. Represent the brand in fashion fares on a national scale. Be part of the commercial decisions, such as the selection of pilot pieces for new collections following commercial insights. Pricing and profit margin best fit. • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. Meeting planned sales goals. Setting individual sales targets with the sales team. Developing the sales team through motivation, counselling, and product knowledge education. Promoting the organization and products. Understand the target market and how they relate to the products.

  • Customer Relations Manager

    Feb 2010 - Aug 2014

  • Sales Manager

    Oct 2008 - Jan 2010
• 

  Prodoctor RX Marketing Farmacêutico Ltda.

  Oct 2014 - Dec 2015

  Brand Representative

  • Liaise with targeted pharmacies to promote Unilever products. Apply merchandising technics and materials. Provide proper product information and samples. Attend national Unilever training and sales meeting. Work lined up with sales team in order to achieve annual targets. Build and maintain strong relationships with customers and key business representatives.

• 

  Club Travel Limited

  Sept 2017 - Jun 2019

  Customer Service & Sales Adviser

  • Respond to all English, Portuguese, and Spanish-speaking customer queries in a timely and accurate way, following the company’s standards. Offer customer support via phone, email and webchat. Identify customers’ needs, recommending the best alternatives. Promote and sell the company’s services. Monitor customer complaints on social media and follow-up assistance.

• 

  Tourism Group International

  Nov 2019 - May 2020

  Customer Service Associate

  • Introduce and educate customers about the company's services. Assist customers by demonstrating the use of goods and the museum features and answering any questions they may have. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Maintain updated knowledge of the organization's products, services, and customer service policies.

• 

  Inditex

  Sept 2020 - Jun 2022

  • Support and management of a store with an annual sales forecast of €4.5m. Management of financial budget as at labour costs. Store employee selection, hiring and training. Talent recognition program. Employee scheduling. Store operations and product allocation. Management of weekly meetings. Commercial analysis, development, and implementation of weekly commercial action plans. Sales and operational reports to regional and national management levels. Experience to lead a high level of customer service in a fast-fashion brand retailer. Show less

  • Retail Manager

    Aug 2021 - Jun 2022

  • Sales Associate

    Sept 2020 - Jul 2021
• 

  Umbra

  May 2022 - now

  Credit Coordinator

  • Evaluate credit worthiness of old and new accounts through trade references and credit reports. Review current credit limit and corresponding payment terms. Apply, promptly, decisions when reviewing orders for accounts past due and/or over their credit limit. Prepare the reconciliation of accounts and work deductions in a timely manner. Ensure customer accounts consistently operate within an appropriate level of line tolerance and increase/decrease the lines accordingly. Contact customers on overdue balances and ensure sales representatives are informed about delinquent accounts. Negotiate payment plans when accounts struggle to meet terms and reduce credit exposure. Collaborate with other departments and sales representatives to resolve customer problems. Recommend debtor to a third-party collection agency if payment is not forthcoming, AR reporting. Managing allowances. Accruals report. Online payments. Release orders. Periodic credit assessment. Show less