Nour Odeh

Experience

• 

  Webhelp

  Jun 2019 - Jan 2023

  • Demonstrated commitment to issue resolution with thorough follow-up.• Worked closely with vendors and third-party support for seamless issue resolution.• Made technical presentations and produced support materials for team members.• Ensured compliance with company policies for Junior Technical Advisors.

  • Senior Technical Specialist

    Oct 2020 - Jan 2023

  • Technical Support Specialist

    Jun 2019 - Oct 2020
• 

  Concentrix

  Jan 2023 - Apr 2024

  Senior Business Technical Support

  • Address Challenges: Handle complex software and peripheral support issues with agility.• Support Users: Be the main point of contact, promptly responding to inquiries and providing expert assistance.• Collaborate with Providers: Work closely with vendors and third-party support for seamless issue resolution.• Ensure High Quality: Drive outcomes prioritizing quality, maintaining superior technical support standards.• Achieve Targets: Implement solutions with a focus on meeting specific objectives and goals.• Promote Customer Success: Strive for customer success through quick and effective issue resolution.• Document Procedures: Maintain detailed documentation of technical support activities.• Commitment and Follow-Up: Demonstrate unwavering commitment, ensuring thorough follow-up on issue resolution.• Effective Escalation: Strategically escalate issues when necessary for prompt resolution through appropriate channels. Show less