Miranda Delaney

Experience

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  SERVPRO of Rockingham and Augusta Counties

  May 2015 - May 2019

  Marketing Assistant

  ● Visited office/building managers to market our services ● Built centers of influence so SERVPRO is their first thought when an emergency occurs● Sent out reminders to insurance agencies about upcoming classes we hold to help them receive credits● Managed social media accounts

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  Outback Steakhouse

  Jun 2015 - Aug 2016

  Hosting, Takeaway, Serving

  • Customer service and problem-solving skills grew while ensuring customer satisfaction• Handled payments, complaints and food delivery• Time management was key in making our customers experience top notch

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  Hershey Entertainment & Resorts Company

  May 2018 - Aug 2018

  F&B Management Intern

  • Worked side by side with a manager to learn basic understanding of tasks• Managed full shifts, handled guest complaints and staff issues• Opened and closed the restaurant independently, reviewed schedules and weekly forecasting• Presented staff with on-site event and occupancy information as well as shift expectations• Handled a bank, paid out staff and filled out bank deposit paperwork each day • Created a staff incentive program that positively impacted sales average and employee morale Show less

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  Capital Ale House

  Dec 2018 - Sept 2021

  Server
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  The Colorado Mountain Ranch

  May 2019 - Aug 2019

  Wrangler

  • Fed and watered horses daily• Groomed, tacked and attended to children getting on horses• Led trail rides and horse focus groups • Handled groups of 25+ campers

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  Purple Onion Catering Co.

  Dec 2019 - Mar 2020

  Event Producer

  • Assisted in bridal tastings, rental selections, edited proposals, signage, organizing events, packing lists and menu planning• Cold calling and generating corporate revenue• Worked under the event designer ensuring all events ran smoothly and food was up to standard(Unfortunately, I was laid off due to COVID-19)

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  The Colorado Mountain Ranch

  Apr 2020 - Aug 2020

  Head Wrangler

  • In charge of horse health, maintenance and assigning them to campers/staff• Lead a team of 10 wranglers• Led trail rides and horse focus groups • Taught campers how to ride horses in proper western form

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  SERVPRO of Washington, DC

  Nov 2020 - Feb 2021

  Sales And Marketing Representative

  ● Visited office/building managers to market our services● Discussed Emergency Action Plans with building maintenance representatives● Appeared at fire incidents to provide information about our services and care packages● Updated marketing route as businesses closed/moved due to COVID

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  SERVPRO of Rockingham and Augusta Counties

  Feb 2021 - Sept 2021

  Job File Coordinator

  ● Communicate efficiently with insurance agents and customers● Write estimates and perform job file audits● Ensure all insurance information is submitted and payment is received for all work● Organize paperwork for all standing jobs

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  University of Denver

  Mar 2022 - Sept 2023

  Administrative Assistant

  ● Manages scheduled guests and provide hospitality for the Chancellors suite● Serves as primary backup managing the Chancellors scheduling details when the Director of Chancellor Engagement is out of the office, exercising good judgment and decision making● Problem solves and provides first-rate service to all visitors and callers listening deeply, helping to problem solve, and connecting people to the right resources● Manages details related to space reservations, meetings, correspondence and more● Coordinates office mail, paper and electronic routing emails appropriately.● Creates and maintains an electronic file system for office, including for student, parent, alumni and community correspondence Show less

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  Turing School of Software & Design

  Aug 2023 - Apr 2024

  Student

  1500 hours, 7-month intensive ACCET-accredited software development program