Eric Francois

Experience

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  The NRMA

  Jan 1994 - Jan 1998

  Business Analyst

  Key Responsibilities:•Completion of daily, weekly and monthly reports•To provide accurate staffing numbers and rosters to achieve service levels•Assisting in the strategic and operational planning of the telephone business centre.•Assisting in the completion and monitoring of the telephone centre budget•Collating and analysing from the telephone business centre reports on a daily, weekly and monthly basis.•Continually re-evaluating business measures and service

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  Creative Brands Pty Ltd

  Jan 1998 - Jan 2003

  National Sales and Marketing Analyst

  Key Responsibilities:•Providing Sales information to various stakeholders•Identifying and creating Sales opportunities for various stakeholders through data and customer analysis.•Involvement in the strategic planning of the business direction.•Understanding the business needs of our customers and providing assistance where necessary on a strategic level.•Maintenance of various company reports.•Maintenance of the company’s National Sales territories•Production and maintenance of the National sales budget Show less

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  Sensis

  Jan 2003 - Dec 2014

  My role was to provide operational support, planning and business analysis reporting to the head of sales. Manage and review both sales and marketing strategies and campaigns. Provide reporting and analysis where required throughout the sales cycle, milestone planning, and forecasting for sales cycles.Ensure various sales and reporting processes are in place that allow stakeholders to effectively execute various business strategies. Analysis and interpretation of business trends, product performance, and the education process therein.Areas of Expertise:-Strategy development, planning and implementation - Project Management- Sales performance reporting and analysis - Process improvement & organisational change management- Forecasting - Relationship building/Stakeholder management - Market & Customer Analysis- Analytical problem solving Show less

  • Sales Operations Manager

    Jan 2008 - Dec 2014

  • Business Analyst - Targets/Remuneration/Incentives

    Jan 2003 - Jan 2008
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  Tauro Financial Group

  Dec 2014 - Aug 2016

  Operations and Business Development Manager

  Worked as a consultant for a mortgage broker where my core responsibility has been the creation of an operating model that would facilitate the growth objectives the business.My passion is streamlining business processes, simplifying reporting systems through automation,and most importantly providing accurate and relevant insights through data analysis that enables business leaders to formulate effective sales and marketing strategies. Areas of Expertise:-Sales Performance and Reporting-Customer Segmentation-CRM Development and Management (Salesforce)-Sales & Marketing Strategy Planning-Business Development-Change Management-Process Enhancement-Project Lead-Operations Management-Stakeholder Management-Market Planning-Market Research-Data Analysis Show less

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  REA Group

  Sept 2016 - Oct 2022

  Sales Operations Manager

  Supporting the Media business to achieve Sales Strategy & Effectiveness through key analytical insights to drive strategic decisions.Key Responsibilities:Stakeholder Management: -Drive various operational projects within Media -Acting as a conduit between Finance function and Operational systems -Ongoing improvements and maintenance of Salesforce CRMRemuneration: -Manage and maintain commission schemes and work with cross function line of business peers. -Monitor promotional objectives and sales forecasts to sales targets -Implement and maintain structured KPI's to drive desired sales behaviours and outcomeSales Planning and Analysis: -Support sales team in monthly revenue tracking to manage opportunities/risk to forecast -Customer segmentation tracking, forecasting and analysis -Assist with the design, implementation, and untilisation of sales automation and support tools -Collaborate with sales leadership to create greater awareness and understanding of client churn rates, market sizing, market coverage, market penetration and product sell through. Show less

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  SEEK

  Oct 2022 - now

  Sales Operations Business Partner