Experience

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  Techwise365.com

  Oct 2015 - now

  It solutions consultant

  As an independent contractor and business owner my role involves computer networking and security assurance, IT Technical Support, Networking design and support, Project Management, Systems Maintenance (Windows, Mac, Linux), Server Administration, Remote Support, Security Access, VoIP telephones, IP cameras, Kiosks, Audio Visual, ERP implementation, Project Distribution, Desktop and Server Builds and much more.

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  Ray & joan kroc corps community center

  Jun 2017 - Nov 2020

  Information technology manager

  My fervent passion for Information Technology has been the driving force behind my career, providing me with ample opportunities to lead projects and tackle intricate technology-related challenges.Alongside my core responsibilities, I had the privilege of collaborating with Goodwill, contributing to the professional development of their IT candidates through on-the-job training.My role encompassed a diverse range of responsibilities, including supervisory duties, projectmanagement, and both remote and on-site technical support. I specialize in networking design, setup, installation, and troubleshooting across various platforms such as Cisco, HP, Dell, and Ubiquiti.Additionally, I have expertise in firewall management (Watchguard, Araknis, Ubiquiti), systems administration and maintenance for Windows, Mac, and Linux environments, as well as Windows Server administration (Dell, HP, Custom Builds). I am proficient in the administration of security access systems (RS2 AccessIT, BlueWave, etc.), VoIP telephony, IP security cameras (Avigilon, Ubiquiti), and custom kiosk builds. Leveraging tools like ConnectWise Control, I provide effective remote support, while also contributing to audiovisual design and administration. Show less

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  Connectwise

  Nov 2020 - Mar 2023

  Technical support and partner care manager

  During my time in support, I adeptly managed both inbound and outbound phone and chat support, leveraging ConnectWise products for remote troubleshooting and repairs. Operating entirely in a remote capacity, I navigated a diverse range of technologies, encompassing servers, desktops, laptops, Macs, mobile devices, printers, scanners, plotters, firewalls, network infrastructure, VPNs, and beyond. My proficiency in delivering exceptional service has garnered praise from clients and partners alike, with numerous instances of appreciation emails highlighting the quality of my work.Additionally, I served as a Partner Care Manager, assisting ConnectWise Partners with account updates, contract negotiations, dispute resolution, and other partner care services. Show less

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  Vinix

  Mar 2023 - Mar 2024

  Technical support agent

  Throughout my tenure at Vinix, I spearheaded remote phone and chat support, addressing a widespectrum of VoIP technologies and implementations. My responsibilities included crafting trainingmaterials, facilitating onboarding sessions for new clients, and providing personalized assistance formodifications and home office setups. From desk phones to softphones, mobile devices, and variousapplications, I navigated diverse technical landscapes to ensure seamless communication solutions for our clientele. Show less