Experience

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  Truckee tahoe medical group

  Dec 2008 - May 2010

  Medical receptionist

  Check-in & check-out patients while updating patient demographics.Filing charts. Daily use of office equipment.Taking messages from patients to doctors/nurses and vice versa.Scheduling appointments.Daily cash deposit.

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  Nevada county, ca

  Oct 2010 - Apr 2011

  Public health tech/social services admin assistant

  Check-in & check-out patients while completing patient registration.Prepping charts for future patient appointments including filing.Assisting clients in obtaining copies of birth certificates.Assisted clients in completing Food Stamps, Cash Aid, Medi-Cal applications.Taking clients fingerprints during the application process. Scanning applications and all verifications into client accounts.Scheduling appointments for both Public Health & Social Services.Daily count and balance of cash drawer. Show less

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  Northern nevada health system

  Apr 2011 - Sept 2019

  Assisted in leading a team of around 15 employees across Main Admitting and ER Registration.Completed Insurance verification including obtaining prior authorizations for surgical procedures as well as diagnostic imaging. Initiated initial pre-cert for all emergency inpatient admissions including observations stays. Assisted department manager on interviews for new employees. Auditing all admission paperwork and system errors to ensure they are addressed, corrected, and completed in an accurate and timely manner. Heavy data entry/scanning. Daily deposit of all money collected from Main Admitting and Emergency Room & other areas of the hospital. In charge of logging patient payments from contracted clinics. Contacting patients in regards to their financial responsibility, collecting payments, setup payment arrangements. Creating “cheat-sheets” for co-workers regarding the correct usage of insurance plans/CPT codes/other various procedures in the office. Assisted in planning Volunteer events twice a year. Show less

  • Admitting Lead/Insurance Verifier

    Jul 2012 - Sept 2019

  • Admitting Clerk

    Apr 2011 - Jul 2012
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  Reno behavioral healthcare hospital

  Sept 2019 - Aug 2021

  Financial counselor

  Directs and coordinates data collection and recordkeeping for data managed within the business office. Prepare and distribute reports on eligible days/visits and related information including balancing Daily Census.Communicating with insurance companies and/or third-party administrators regarding claims follow up, appeal status, benefits, and coverage of insurance for inpatient and/or Intensive Outpatient for Substance Abuse and Mental Health.Data entry and Indexing – Considered subject-matter-expert for technological issues.Provide counseling to patients by providing them their financial liability for services, offer payment options and opportunities for assistance programs if needed. Assist patients who are experiencing financial hardship by applying them for Medicaid and/or Charity.Upfront collections while striving to ensure financial goals are being met.Extensive involvement in resolving back-end billing issues with claims, COB issues, and trouble accountsProcess patient refunds by verifying claims processed and paid correctly to ensure correct refund.Orchestrated log of all SAMHSA patients admitted to hospital, conducted surveys, gift card distribution, and follow up. Show less

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  New american funding

  Aug 2021 - now

  • Transaction Manager

    Sept 2022 - now

  • Head of Client Relations

    Aug 2021 - Sept 2022