Experience

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  Cantv

  Sept 2006 - Feb 2007

  Intern

  Main Activities: - Study Cantv IN Network particularly the IVR solution provided by Ericsson’s AXE 10 Exchange.- Study possible solutions to remote manage the voice messages of Cantv's IN network

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  Codsu sistemas

  Jan 2007 - Sept 2007

  Helpdesk analyst

  Main Activities: - Provide common computer problems support to various small enterprises including basic network, Windows OS, Printers, etc.- Provide support for Active Directory user management and server tape backup

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  Telefónica

  Sept 2007 - Jan 2008

  Currency redenomination analyst

  Main Activities: - Elaborate migration schedules based on billing systems developers input- Track the progress of each of the billing system development- Validate the correct amount displayed on the billing systems by using Sql queries to the test and commercial DB

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  Zte

  Feb 2008 - Sept 2013

  Report to: Postsales DirectorReporting engineers: 6 technical engineersMain Responsabilities: - Technical leader for Value Added Services (VAS) product line of ZTE de Venezuela. Included products: IPTV, DTH, VMS, ZTE NMS, BSS/OSS- Manage available resources within VAS team and assign their technical activities for projects deployment- Interface with customers to clarify technical questions and requirements- Prepare and deliver customers and internal staff trainings about VAS products - Interface with Project Managers and Account Managers to define scope of work, project schedule, and resource planning- Technical support to project biddings- Supervise VAS product support tickets- Prepare projects technical documents Mostrar menos Report to: Postsales DirectorReporting engineers: 7 technical engineersMain Responsabilities: - Technical leader for Value Added Services (VAS) product line of ZTE de Venezuela. Included products: IPTV, DTH, VMS, ZTE NMS- Coordinate engineer's technical activities for projects deployment- Interface with customers to clarify technical questions and requirements- Prepare and deliver customers and internal staff trainings about VAS products - Interface with Project Managers and Account Managers to define scope of work, project schedule, and resource planning- Technical support to project biddings- Supervise VAS product support tickets- Prepare projects technical documents Mostrar menos

  • VAS Product Manager

    Jan 2013 - Sept 2013

  • VAS Product Coordinator

    Mar 2011 - Jan 2013

  • IPTV Technical Leader

    Jul 2010 - Mar 2011

  • Fixed Network Engineer

    Feb 2008 - Jul 2010
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  Telnet redes inteligentes

  Feb 2014 - Jul 2014

  Ingeniero de operaciones
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  Zte spain

  Sept 2014 - now

  Ims technical leader

  Main Responsibilities:• Full after-sales deployment of ZTE IMS solution from planning to commercial• Second level support and troubleshooting on commercial platform• Close communication with clients, understanding their needs and requirements and design solutions to improve customers network• Direct contact with R&D for level 3 escalation and to transfer clear customers requirements for developing product improvement or fixes• Perform internal and customer training on ZTE IMS platform. • Analyze traffic reports and stablish the health of the network Mostrar menos