Oliver W.

Experience

• 

  Currys PC World Business

  Sept 2016 - Jan 2017

  Sales

  Sales associate specializing in Computer and Electrical Entertainment:Computers, TV, Mobile equipment.

• 

  Virtuoso IT

  Jul 2017 - Aug 2018

  Support Analyst

  First point of contact to the IT Service Desk Triage and Diagnose reported faults applying standard fix protocols as requiredRegularly updating incidents logged on the Incident Management system Provide end users with a technical solution within Service Level Agreements.Escalate incidents where a first time fix is not possible to relevant internal resolver group.Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.Follow up on calls and chase 3rd party resolvers to meet contractual SLA’s• Competent with Microsoft Office, Citrix, Dameware, Google Apps, Active Directory, MSP, Windows 7,10• Competent with Office 365, Azure AD, working towards Office 365 MCSA Show less

• 

  Smartdesc

  Aug 2018 - Jan 2020

  2nd line support engineer
• 

  Mimecast

  Jan 2020 - Dec 2021

  • Senior Technical Support Engineer

    Jul 2021 - Dec 2021

  • Technical Support Engineer

    Oct 2020 - Jul 2021

  • Associate Support Engineer

    Jan 2020 - Oct 2020
• 

  Snyk

  Dec 2021 - now

  • Solutions Engineer

    Nov 2023 - now

  • Senior Technical Support Engineer

    Mar 2023 - now

  • Technical Support Engineer

    Dec 2021 - Mar 2023