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Shaunak Talwar

Shaunak Talwar

Community operations specialist

Followers of Shaunak Talwar2000 followers
location of Shaunak TalwarHyderabad, Telangana, India

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  • Timeline

  • About me

    Master’s Graduate in Business Management from National University of Singapore | Strategic Problem Solver | Expert in Client Relations & Business Development | Open to Exciting Opportunities

  • Education

    • NUS Business School

      2023 - 2024
      Master of Science - MS Business Administration and Management, General

    • St. Marys College

      2014 - 2017
      B.com Marketing and Advertising BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES A

      Activities and Societies: Squash, Cricket, Group discussions, Debates, Just a minute (Jam's) Was awarded the best outgoing student in college. Took part in Anti ragging campaign in college and really liked participating in group discussions and playing cricket.

    • National University of Singapore

      2023 - 2024
      Master of Science - MS Business Administration and Management, General

  • Experience

    • Uber

      Mar 2018 - Mar 2020
      Community operations specialist

      Solved critical cases pertaining to Riders and Driver partners. Also did root cause analysis to improve the Service level agreement and quality audits to improve the performance of the team. Worked for both Uber rides and Uber eats.

    • Google Operations Center

      Mar 2020 - Dec 2020
      Senior Associate

      Worked in the team Google Ad words (Chats, mails ,calls). The work involved troubleshooting queries to make sure that the clients Ad words account is optimized to the best of it's ability and the ads function well for the clients. Also was a part of the teams Google pay and Google my Business.

    • HDFC Bank

      Jul 2021 - Mar 2022
      Deputy Manager

      Responsible for the sales pertaining to all banking products. In charge of a portfolio of High Net Worth Individuals.

    • Anand Rathi Wealth Limited

      Mar 2024 - Jul 2024
      Trainee

      Dedicated Wealth Management professional at Anand Rathi, committed to delivering personalized financial solutions and empowering clients to achieve their long-term financial goals.

  • Licenses & Certifications

    • NISM Certifications

      National Institute of Securities Markets (NISM)
      Jul 2024

  • Honors & Awards

    • Awarded to Shaunak Talwar
      Best performer for Customer service Uber Aug 2019 Was awarded for catering to the needs of clients and making sure to give the solution to the issues the clients faced on the Uber platform.
    • Awarded to Shaunak Talwar
      Best performer for customer Enagagement Uber Apr 2019 Awarded for engaging with customers via calls and mails to solve problems faced on the Uber platform.
    • Awarded to Shaunak Talwar
      Best outgoing student St. Mary's college Feb 2014 Was awarded the Best outgoing student for high score, attendance and discipline.