Tatiana Hicks

Experience

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  Menchie's Frozen Yogurt

  Jul 2019 - Aug 2022

  Shift Leader

  • Educated team members on various aspects necessary to the business resulting in better productivity in the workplace • Learned to solve problems quickly and efficiently, which led to happier customers and less issues with employees• Handled customer complaints and employee issues resulting in better relations between team members and customers

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  Pet Spas Pamper and Play

  Jan 2023 - Jul 2023

  Receptionist / Team Member

  • Greet customers with a friendly and helpful attitude and check in about forty dogs per day• Work together with other team members to feed, play with, and make sure every dog is comfortable and cared for throughout the day • Learn the ins and outs of running a small business by working closely with the owner and making sure everything runs smoothly

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  Fleishman Center for Career and Professional Development

  Jan 2023 - Jan 2023

  Student Career Influencer

  • Administered outreach events such as tabling, marketing, and engaging students to participate in opportunities on campus • Conduct a weekly blog that promotes the career center’s initiative and support students in career exploration and learning • Brainstorm ways to initiate excitement toward the Fleishman Center and stay up to date through weekly meetings

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  Binghamton University Residential Life

  Aug 2023 - Jan 2024

  Student Support Assistant (Resident Assistant)

  • Served as the initial point of contact for residents experiencing lockouts during duty hours including availability for on-call assistance overnight• Facilitated conflict resolution among residents by promoting effective communication and fostering respect while also guiding students towards campus resources for mediation and conflict resolution as required• Maintained presence in buildings and held office hours throughout the week as well as participated in all large-scale departmental initiatives including but not limited to openings, closings, student staff selection, trainings, resident director interviews, and co-rec events Visa mindre

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  Binghamton University

  Jan 2024 - Jan 2024

  Digital Marketing Intern

  • Managed the University’s Alumni Association Facebook and Instagram accounts achieving organic follower growth of 3% and 8% respectively in 12 weeks, while also designing Instagram Stories shared weekly consistently garnering high engagement exceeding 1,500 views• Oversaw editorial calendar, analyzed social page insights, and produced top-quality content for optimal engagement across various audiences• Wrote email communications on behalf of Binghamton University Undergraduate Admissions that were sent to audiences of 120,000 Visa mindre

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  Goldman Sachs Ayco

  Jul 2024 - now

  Administrative Assistant

  • Managed daily office operations including scheduling, correspondence, and file organization, ensuring effective communication and workflow• Utilized software applications to manage data and trained and supported new administrative staff fostering a collaborative work environment• Handled sensitive information with confidentiality and accuracy and assisted with account opening, expense reports, tax collating, e-filing, estimated payments, handling checks, adjusting client investment objectives, and other duties as needed to enhance operational efficiencyContingent worker with Advantage xPO Visa mindre