David Bailey

Experience

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  Newman and Company Limited

  Mar 2004 - Sept 2008

  Team Manager

  Managed and co-ordinated a team of 20 FTE including 2 team leaders handling high volume portfolios managed closely with the team to ensure efficient service delivery, best collections practice and quality results for multiple Finance and Banking Clients. Previously managed a team of circa 50 FTE including 5 team leaders to ensure successful and optimum recovery on a contingency basis on Capital One Bank’s Primary Debt Portfolio prior to their debt sale strategy.

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  Transcom Worldwide (UK) Limited

  Sept 2008 - now

  This role is pivotal to the business in the current compliance driven regulatory environment. I have spearheaded a project plan to ensure the business is competent and prepared for full Financial Conduct Authority authorisation through the implementation of robust systems and controls. Underpinning this are the FCA high level principles of consumer protection and instilling TCF culture and ethos at all levels throughout the business through internal audit, quality management and an effective compliance monitoring programme. Show less My previous role covered all aspects of operational support as well as being directly involved with maximizing revenue within the operation to ensure efficient service delivery, best collections practice and quality results for multiple Finance and Banking Clients;I managed and co-ordinated several teams as the “hub” of the business” ; • Legal team• Debt Management Company liaison team• Complaints team• Correspondence team Additionally, I was directly responsible for maximizing legal revenue, Quality and Compliance, Complaint Management, Letter Suite management, Change Control process management, Business Process and Policy, Adtec Database development and Noble Systems dialler software and campaign management support. Also Supplier liaison and management ranging from Doorstep Agents to outsourced mailing solutions. I have strongly demonstrated in this role: A tenacious approach towards effective delivery of business with excellent eye for detail;  Proven loyalty, commitment and personal integrity through both positive and challenging business environments; Intellectual ability, scope and commitment to take on additional responsibilities and drive change both within business practices and company ethos Show less

  • UK Senior Operations Manager

    Jun 2016 - now

  • UK Compliance Manager

    Oct 2013 - now

  • Business Support Manager

    Sept 2008 - Oct 2013