Shahed Hossain

Experience

• 

  Computer Services Ltd.

  Jan 2007 - Jan 2009

  Senior Customer Service Engineer (Storage)

  • Installation, Implementation & Commissioning the Server & Storage.• Develop and deliver progress reports, proposals, requirements documentation and presentations.• Works to implement infrastructure upgrades or new infrastructure requirements. • Develop and enhance customer intimacy to achieve customer satisfaction.• Responsible for defining acceptance test for both customers and vendors.• Responsible for Installation, Implementation, operation & maintenance of SAN Infrastructures.• Create, maintain, and update infrastructure documentation.• Have a solid understanding of mission critical applications and be able to assess the risk and Impact associated with changes. Show less

• 

  SCA IT Ltd.

  Feb 2009 - Nov 2012

  • Perform requirement analysis and based on analysis design the solution for Storage and Backup.• Prepare Project plan and target to meet project objectives. • Install and Configure Server, Storage, SAN Switches and integrated with client Database & Application server.• Backup integration with client machine and ensure a test backup as per policy.• Ensure high availability, disaster recovery & business continuity plan with tested techniques. • Analyze and define client’s business strategy and determine system architecture requirements to achieve business goals.• Project planning, controlling and monitoring to meet project objectives. • Develop and deliver progress reports, proposals, requirements documentation and presentations.• Performs integration and system testing, acceptance testing, installation and changeover activities.

  • Director Customer Service

    Jan 2011 - Nov 2012

  • Manager Customer Services

    Feb 2009 - Dec 2010
• 

  Information Solutions Ltd.

  Dec 2012 - Dec 2014

  Assistant General Manager and Head of Support Operation

  Ensure the strategic and business operation. In conjunction with other members of staff they will ensure business growth through directing and managing business operations activities to ensure they are delivered in accordance with the strategic objectives.• Improve the operational systems, processes, and policies in support of organizations mission.• Plan, design, and implement storage & backup solution.• Play a significant role in project planning, monitoring, and controlling.• Develop and implement a system for tracking and reporting on the progress of the operational task. • Strong performance troubleshooting of DELL EMC, IBM, and other software defined storages• Manage and increase the effectiveness and efficiency of ICT projects.• Drive initiatives in the management team and organizationally that contribute operational excellence.• Perform integration and system testing, installation, and changeover activities.• Consultation of technical solutions, services and business structure and growth. Show less

• 

  BKash Limited

  Dec 2014 - now

  Storage and Backup Infrastructure Management• Plan, design, implement, and maintain the Storage, Backup and Archive infrastructure for bKash Mobile money in Huawei Fintech solution both in production & disaster recovery environment.• Leading the whole operations of SAN Infrastructure and currently maintaining 7 PB Storage. • Leading the largest veritas netbackup solution in Bangladesh.• Ensure optimal performance, scalability, reliability, and availability of Storage and Backup infrastructure.• Storage & Backup Solution platform lifecycle management (update, upgrade, bug fix etc.) in deploying, configuring, managing, and upgrading products ensuring best practices.• Implement and manage heterogeneous storage and backup solution, network connectivity with physical layer.• Validate project, product and solution design, communication, and service flow.• Perform core solution migration, Data Center migration, Infrastructure migration etc.• Monitor and troubleshoot of Storage & Backup performance issues.• Evaluate and recommend new technologies for continuous improvement.• New Hardware procurement with budgetary analysis based on application performance and growth.Capacity Planning and Performance Optimization• Implement strategies for resource allocation, revocation, and workload management for high availability and disaster recovery.• Conduct capacity planning for future roadmap projects and resource requirements.Security and Compliance• Implementing security best practices and policies to protect private cloud and virtual environments from security threats and vulnerabilities.• Ensure compliance with industry standards and company policies.Documentation, Vendor Management & Project Management• Maintain comprehensive and up-to-date documentation of configuration and design workbook, high-level, low-level design, and standard operating procedures.• Inventory, and asset management documentation for internal and external audit. Show less bKash Limited, a subsidiary of BRAC Bank, started as a joint venture between BRAC Bank Limited, Bangladesh and Money in Motion LLC, USA. In April 2013, International Finance Corporation (IFC), a member of the World Bank Group, became an equity partner and in April 2014, Bill & Melinda Gates Foundation became the investor of the company, Alipay became the strategic partner of this company in April, 2018. The ultimate objective of bKash is to ensure access to a broader range of financial services for the people of Bangladesh. This is now the fastest growing electronic money company and already became the largest Mobile Financial Services company in the world.•Planning, Designing & Commissioning SAN Infrastructures for large Enterprise IT Environment.•Planning, designing & commissioning for bKash Mobile money Infrastructures in Huawei CPS solution both in production & disaster recovery environment.•Leading the whole operations of SAN Infrastructure and currently maintaining 3 PB Storage. •Leading the whole operations of SAN Infrastructure and currently maintaining 2 PB Backup & Archive Environment. • Storage,Backup & Archive solution designing, implementation and maintain the operation.•Hands on work’s on DELLEMC, HITACHI, ORACLE, HUAWEI in file, block and object Storage.•Hands on work on DELLEMC Networker, Data domain, Commvault Backup software.• Hands on work on VMware ESXi, ESXi Servers and vCenter Server.•Perform core solution migration, Data Center migration, Infrastructure migration etc.• Take the leadership on improve the storage infrastructure and address/lead critical issues and analysis.•Work with team for new application design to ensure the appropriate solution and best performance.•Data Centre Infrastructure Management.•Experience working with multiple vendors or suppliers to resolve issues.•New H/W procurement with budgetary analysis based on application performance and growth. Show less • Planning, Designing & Commissioning SAN Infrastructures for large Enterprise IT Environment.• Data Centre Infrastructure Management.• KYC System Management • Strong technical knowledge of heterogeneous computing environments.• Leading the whole operations of SAN Infrastructure and currently maintaining 1.5 PB Storage. • Managing DELLEMC, Hitachi, Huawei & SUN ORACLE different Storage boxes.• Maintaining 99.99% uptime of the IT Infrastructure.• Resolution of storage, backup & system related incidents.• Develop & utilize analytical tools to pro-actively identify/resolve problems.• Performance analysis of SAN Infrastructures.• Configuration and Monitoring of VMware ESXi, ESXi Servers and vCenter Server.• Backup configuration and management.• Solid understanding of mission critical applications, Assessing Risk and Impact.• Create, maintain, and update infrastructure documentation.• Core HW & application upgrade.• Maintain the skill levels to complete the Standard changes and incidents allocated within the change Management Systems. Show less

  • Principal Engineer, System Engineering , Product & Technology Division

    Jul 2021 - now

  • Senior Specialist | Deputy General Manager System & Infrastructure

    Jan 2018 - Jun 2021

  • Specialist , System & Infrastructure

    Dec 2014 - Dec 2017