Alberto Zambrana

Experience

• 

  Follett Higher Education

  Jul 2016 - May 2018

  Assistant Store Manager

  Established a new office café for the college officials within their system offices. Managed rotation of weekly and monthly menu for both breakfast and lunch. Enhanced staff relations, vendor partnerships, and financial status.

• 

  GRACE Marketplace

  Jul 2018 - Jan 2020

  Client Advocate

  As an on-site resource, I handled escalated individuals, provided knowledge, and communicated changes in procedures and regulations.

• 

  Meridian Behavioral Healthcare, Inc.

  Jun 2020 - Feb 2021

  Emergency Screening Coordinator

  Initial point of contact for inpatient Crisis Stabilization and Detox Services, I prioritized exceptional client care, delivering support and assistance to individuals seeking assistance. I effectively managed inquiries, coordinated services, and addressed concerns with empathy and professionalism, contributing to overall client satisfaction.

• 

  American Addiction Centers

  Mar 2021 - Nov 2021

  Treatment Advocate

  I played a crucial role in promoting their well-being and facilitating their journey toward recovery by closely monitoring their progress and providing necessary support. I was responsible for closely observing clients' daily activities and actively assisting in their recovery. This involved coordinating the patient's daily schedule, including treatment meetings, behavior interventions, and overall general observation of behavior and level of participation.

• 

  2-1-1 Tampa Bay Cares

  Nov 2021 - Mar 2022

  Family Service Specialist

  I played a vital role in addressing client needs and ensuring they received the necessary help and guidance they needed. I provided facilitative counseling, crisis intervention, and referral services on health and human services programs. I responded to clients' requests for assistance and offered support to those in need.

• 

  Pinellas Education Foundation

  Jan 2023 - now

  Youth Outreach and Recruitment Specialist