Arshon H.

Experience

• 

  City of Detroit (Detroit Department of Transportation/Strategic Planning and Scheduling Division)

  Aug 2008 - now

  Transportation Passenger Data Collector

  • Managed data reporting for the Strategic Planning and Scheduling Division, communicating vital information to the National Transit Database, State of Michigan, and Southeast Michigan Council of Governments.• Executes stationary point checks, systematically gathering stop-level ridership data through firsthand observation across all city bus routes. Administers questionnaires for public surveys, ensuring comprehensive data collection.• Breaks down collected data, meticulously verifying the accuracy of automatic passenger counting and box data.• Conducts in-depth data analysis to generate passenger counts on bus routes, contributing to schedule optimization, increased funding allocation, and overall enhancement of the customer experience.• Provides exceptional customer service by informing our passengers of quarterly scheduling changes. Show less

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  Audacy, Inc.

  Oct 2015 - Apr 2020

  Promotions Coordinator

  • Successfully executed on-site appearances (remotes), overseeing live broadcast events, equipment setup and breakdown, prize/giveaway coordination, signage placement, and support for various promotional activities and special projects.• Assisted in the planning and execution of on-air and online contests and promotions, handling winner-release forms, paperwork, and mailings as required. Performed essential office administrative functions to ensure smooth operations.• Provided exceptional customer service by actively engaging and greeting listeners during on-site events, enhancing audience interaction and overall engagement.• Managed relationships with all divisions to ensure the cohesion of client promotional marketing elements across multiple platforms, including On Air, Streets, Online, and Mobile.• Took charge of ticket management for promotions and contributed to the creation of rules for promotional events. Show less

• 

  Wayne State University

  Mar 2018 - May 2021

  IT Support Specialist (Tier 2)

  • Troubleshot diverse infrastructure issues, including LAN/WAN, Telephony, and Cable TV, ensuring optimal network functionality.• Facilitated seamless Mitel/AT&T VOIP phone installations, both onsite and remotely, leveraging the Clearspan web interface.• Enhanced customer experience by responding to surveys, identifying trends, and collaborating internally for continuous improvement.• Contributed significantly to strategic projects, such as WI-FI upgrades and Switch refresh, elevating the overall network performance.• Managed Telephone Service Requests (TSRs), ensuring prompt response for data jacks, phone activations, and repairs.• Provided expert assistance to students, diagnosing, and resolving cable television issues during onsite visits.• Collaborated cross-functionally, working with various IT departments to swiftly resolve complex issues.• Supported customer billing for VOIP phones, managing disconnects and creating new accounts.• Assisted with the installation and decommission of Cisco/Dell switches, contributing to network infrastructure optimization.• Configured VLANs on Cisco/Dell switches to enhance data port functionality.• Contributed to wireless network configurations/troubleshooting using tools like Aruba AirWave and Access Points (APs).• Delivered tier-II support for 4,500 employees through onsite and remote assistance, using the Cherwell Ticketing System.• Utilized network monitoring tools, such as SolarWinds, to proactively monitor and diagnose network issues.• Trained peers on Wi-Fi tools, enhancing team capabilities in designing, surveying, and troubleshooting wireless networks. Show less