Ashhton Rios

Experience

• 

  Apple Inc.

  Nov 2011 - Oct 2012

  Tier 1 Tech Support
• 

  VMC Game Labs

  Jul 2012 - now

  Assistant Supervisor

  Test upcoming games for bugs, glitches and perform stress tests on servers. Run group chat of 50+ testers, assist with gamer issues, connectivity issues and console issues.

• 

  USAA

  Oct 2012 - May 2015

  Inbound calls/chats from USAA employees to assist application and hardware error/issues through a ticketing system using tools like Active directory for resetting LAN account password and restarting services, vSphere for Virtual Machine users, Skynet to manager processes, assist field users on laptops and at work at home with VPN access, Outlook Exchange email group configuration and distribution lists

  • Quality & Logistics Coordinator

    May 2015 - May 2015

  • Quality Assurance Analyst

    Nov 2013 - May 2015

  • TSR

    Oct 2012 - Nov 2013
• 

  NTT DATA

  Jun 2015 - Apr 2019

  Create, support and manage projects for TxDOT facilities. Perform windows 7 rebuilds for TxDOT employees, load windows machines with specific role based application using LANDesk and SCCM, ship/receive units to/from all TxDOT locations, troubleshoot windows machines that are returned. Provide local support/desktop support to TxDOT employees who work at location. Set up, troubleshoot and diagnose iOS devices for TxDOT.

  • Network Support Specialist

    Aug 2018 - Apr 2019

  • Systems Support Analyst for TxDOT

    Sept 2017 - Jul 2018

  • Lead Operation Analyst for TxDOT

    Jun 2015 - Sept 2017
• 

  Skyline Technology Solutions

  May 2019 - now

  • Network Engineer

    Mar 2021 - now

  • Junior Network Engineer

    May 2019 - Mar 2021