Terry Hanks

Experience

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  AVC Group

  Apr 2004 - Mar 2006

  Senior Program Manager & Head of PMO
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  Electronic Data Systems

  Mar 2006 - Feb 2008

  Programme Manager
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  Steria

  Feb 2008 - May 2011

  Programme Director

  Directed a $77.2M technology and business optimization portfolio, specifically recruited by client to oversee mission-critical Government Integration initiatives, resulting in 25% increase in operational efficiency. Led $59.9M network and VoIP transformation for 1,200 locations, managing a 48-member team to achieve 40% improvement in network speed and 20% reduction in communication costs. Spearheaded $19.1M VoIP system design and implementation as BID Manager, increasing communication resilience by 30% across critical locations. Directed a $7.5M network installation and backup for HM Prisons & Probation Services, enhancing system security and achieving 99.9% uptime across all locations.• Awarded the prestigious Service Excellence Award for consistently surpassing project goals in delivery speed and cost efficiency within Steria Group.• Negotiated with UK Telecommunications client to successfully rescind a termination clause, implementing audit procedures and ERP platform for finance, saving an estimated £500K in potential losses.• Built strong client partnerships, aligning project goals with stakeholder needs and ensuring seamless delivery, which boosted client satisfaction scores by 65%.• Deployed the UK’s first resilient satellite network system for HMPS, amalgamating prison and probation services, resulting in 30% increased system resilience. Show less

• 

  Wipro Technologies

  May 2011 - Apr 2015

  Programme Manager

  Architected and executed a $30M portfolio of infrastructure and application programs across finance, consumer goods, and healthcare sectors, achieving 100% on-time project delivery. Led infrastructure separation and divestiture for a US-based client, realigning team focus to meet critical deadlines, which reduced project backlog by 40%. Developed and led an enterprise wide EUC transformation roadmap for a UK Consumer Goods client, achieving $9.9M in annual savings through optimized desktop application transition.• Directed 12-member team in divestiture for a major Consumer Goods client, completing transition within six months.• Stabilized a high-risk program, transforming it into a high-performing team that delivered on time and within budget, boosting client satisfaction by 40%.• Led a $2.8M infrastructure and Data Center setup for company split, reducing setup time by 25% and ensuring seamless operational continuity.• Selected to relocate from the UK to the USA to lead strategic initiatives with a major Health & Life Sciences client, successfully implemented digital T&T roadmap.• Delivered an 18% annual cost reduction by streamlining Lotus Notes for a Consumer client, optimizing application services with a $1.5M upgrade.• Achieved the highest delivery rating among top 66 ‘Mega’ accounts, for exceptional project & program management. Meeting all timelines and profitability targets.• Chosen for Wipro’s elite ‘PM TOP’ Program, an honor reserved only for the top-performing, highest achieving delivery leaders at Wipro Show less

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  DXC Technology

  Apr 2015 - now

  Spearheaded the development and deployment of a $10M infrastructure and software enhancement initiative. Established and led a 60-member global team (80/20 offshore/onshore) to ensure seamless 24/7/365 operational support, achieving a 12% improvement in service delivery metrics. Led a $15M Infrastructure Divestiture for a major Insurance Company. Transitioned PMO methodology from Waterfall to Agile, reducing project reporting timelines by 45%.• Reinvigorated a critical security program under disaster recovery, managing a 25-member global team and $2.5M budget. Delivered project one month early, achieving $400K in cost savings.• Appointed as Infrastructure Program Manager for DXC’s largest Insurance deal, leading 38-member team through divestiture, ensuring a smooth $15M IT transition with zero service disruption.• Delivered IT PMO transformation from Waterfall to Agile for a major client, leading a 6-member team within a $1.5M budget. Achieved 25% reduction in project turnaround time and 45% reduction in project reporting times.• Modernized PMO by implementing Agile framework and leading training for a major client, resulting in $750K annual savings in project management costs.• Directed portfolio of teams across Operations, IT Support, and Project Delivery, achieving a 98% client satisfaction rate post-transition into transformation.• Consistently achieved highest Client Satisfaction Score among all delivery personnel, contributing to 75% increase in client land & expand resource retention. Show less

  • Senior Manager, Consulting Mergers, Acquisitions & Divestitures

    Feb 2023 - now

  • Head of IT Production Support

    Aug 2018 - Feb 2023

  • Principal Transformation Executive

    Apr 2015 - Aug 2018