Yvonne Fox

Experience

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  CIGNA Healthcare

  Jan 2002 - Aug 2006

  After three years in an administrative support role for a key sales team, I accepted a new position managing online account setup for new and renewing clients. My responsibilities included entering client information into our online account management platform with a high degree of accuracy and monitoring service commitment dates to ensure timely implementation. Clients also relied on me to generate required implementation documents and materials, including benefit summaries and ID cards, and to help resolve account issues. Show less In my first role in the healthcare insurance industry, I hit the ground running, providing administrative support to Cigna’s Middle Market Sales Team while working tirelessly to learn everything I could about operations and best practices. Earning credibility as a subject matter expert on state-mandated workplace benefits, I was the team’s primary contact for customers and brokers to get answers to their questions about eligibility, benefits, and claims. I loved interacting with clients and took pride in the work I did to strengthen client relationships, as well as the reputation I earned for my exceptional work ethic, professionalism, timeliness, and attention to detail. Show less

  • Case Installation Specialist

    Jul 2005 - Aug 2006

  • Group Administrative Assistant

    Jan 2002 - Jul 2005
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  Humana

  Sept 2006 - Mar 2014

  Wellness Coordinator

  Hired to manage a one-person department within Humana’s South Florida office, I brought new life into an underperforming wellness program, developing a comprehensive regional strategy to improve program offerings and participation while strengthening budget management, training, and internal operations.Working closely with our account management team, I launched the HumanaVitality Program for major public- and private-sector clients in the region, coordinating the rollout schedule and follow-up events.To meet diverse client needs while keeping costs low, I cultivated and developed strategic partnerships with a large vendor network offering a wide range of services. This was instrumental to the success of the health fairs, educational seminars, flu shot clinics, and other wellness events and initiatives I spearheaded.One notable achievement in this role was a flu shot event I coordinated across 100+ clinics. Immediately identifying opportunities to streamline operations for maximum efficiency and cost-effectiveness, I engaged nurses from local hospitals to administer the shots (at no cost to Humana) and trained our internal account management team to provide support at vaccine sites to ensure each event ran smoothly. Creating a highly organized plan with a detailed schedule, I ensured that each vaccine site had the supplies and staffing they needed to accomplish the goal. Show less

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  Marsh & McLennan Agency - Florida

  Mar 2014 - Nov 2020

  Health Management Consultant

  Advancing into a challenging role within one of the world’s largest insurance brokerages, I was hired to deliver corporate health and wellness solutions for businesses across diverse industries while managing, retaining, and expanding relationships with major clients.Key achievements in this role included building a high-impact global wellness program serving 1,400 employees across three continents with resources available in three languages. Despite launching the program on the cusp of a worldwide pandemic (which led to an unprecedented number of remote workers), I was able to achieve healthy enrollment and engagement rates by rolling out virtual offerings to support team members working from home. OTHER SUCCESS FACTORS:❖ Monitored enrollment and engagement rates, identified trends, and recommended strategies to support employees.❖ Led monthly client meetings to plan events and programs, review participation, and develop ideas to increase engagement and program value. ❖ Created comprehensive annual wellness calendar for education campaigns, onsite events, mailings, and virtual activities.❖ Oversaw client budgets, consulted on spending decisions, and handled invoicing, payment, and carrier reimbursement. Show less

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  The University of Vermont Medical Center

  Aug 2021 - now

  Benefits Administrator