So Yeon Joo

Experience

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  W Hotels

  Jan 2005 - Dec 2006

  Internship

  -Greeted and assisted customers to their table and took orders-Delivered foods and beverages and attended for customers’ needs efficiently -Promoted to a part-time employee after accomplishing an internship program

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  Cathay Dragon

  Jun 2006 - Jun 2008

  Flight Attendant

  - One of the first Korean flight attendants when the route to Busan was launched- Created and designed the on-board announcement in Korean which was used for all Korean routes

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  Emirates

  Aug 2008 - Oct 2020

  -Managed team members from diverse cultures and backgrounds by leading, coaching and giving feedback in order to contribute to company growth, profitability and deliver outstanding customer experience-Responsible for managing and facilitating available resources to deliver a world class customer service with exceeds customer expectations-Inspired, coached, trained and developed team members to deliver exceptional standards of safety and service-Assigned team member’s positions according to their skills and experiences -Conducted performance evaluations for team members -Trained about 100 new employees and 50 new cabin supervisors to adopt their new roles and conduct their tasks efficiently -Validated documents about customers’ experiences, complaints and suggestions to enhance quality of service -Ensured food and beverage meets quality and quantity standards and checked safety equipment and aircraft systems-Performed an extensive study analyzing issues and ideas from team members using 200 questionnaires. Further research was conducted online on other airlines’ approach. The study resulted in suggestions to set up duty free kiosks to increase duty free sales Show less

  • Purser

    Sept 2008 - Oct 2020

  • Purser(수석사무장)

    Aug 2008 - Sept 2020
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  Hanwha hotel&Resort(Jade Palace Golf Club)

  Jul 2021 - Feb 2022

  Head Manager

  -In charged of VIP customers -Ensured service standard met at all times.-Gave feedback and coached to team members -Developed performance check list and service quality check list-Identified the best practice and process, quality improvement opportunities

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  Olympiad Education

  Mar 2022 - Feb 2023

  English Instructor

  -Plan interesting and educational lesson for group forms 1st grade to 6th grade at elementary school - Prepare materials and activities - Provide feedback based on workload and classroom behavior - Keep a record of student’s attendance and grades - Manage classroom crises and resolve conflict - Inform Parents about their children’s performance - Conduct open classes to parents - Make lesson plans and distribute report cards for their parents - Mentor and video shooting for training new instructors Show less

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  Apple

  Mar 2023 - Mar 2024

  Lead Genius

  -Genius Bar와 수리실의 운영 준비 현황 및 지속 가능성을 확인-리드 Genius는 우수한 의사결정의 모범이 되며 팀원들이 매장의 목표를 달성할 수 있도록 지원-고객과 팀원이 모두 의미 있는 경험을 할 수 있도록 돕고 하나의 매장이라는 마음가짐으로 스토어 리더십 팀을 지원-팀원들과 적극적으로 소통하고, 모든 구성원이 뛰어난 고객 경험을 창출하는 데 필요한 지원, 도구, 리소스 및 전략을 갖추고 있는지 확인

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  Chungmoo Elimentary School

  Sept 2024 - now

  English Second Language Instructor