Aurangzeb Malik

Experience

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  K.S Mobiles

  Jan 2003 - Apr 2005

  Co-Owner

  Co-Owner in the cellphone business which covered retail & wholesale of Cellphones.

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  Pakistan Office Products

  Jul 2005 - Feb 2006

  Sales Executive

  Sales executive for Pakistan Office Products which were dealing in HP products.

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  Home Land Security

  Jun 2006 - Dec 2006

  Customer Support Officer

  Homeland Security [HLS®] is the largest providers of monitored security systems in Pakistan. HLS has started its operation in April 2005 in Lahore. At present HLS is operating in all the provinces of Pakistan. HLS has the advantage of having most experience personals in the filed of security, surveillance, disaster management and monitoring in Pakistan. We are securing around 7000 valuable customers which includes financial institutions, telecommunication, commercial and residential.At HLS, we offer the best service that is value for money. Outstanding service is defined by the swiftness of our response, the comprehensive base of our customer services officers, installers, service technicians and sales, and the length to which we go to keep our promise. Our Research and development department always works to bring the latest technologies and techniques to cater the demands of customer as per international standards. We sell peace of mind at no hassle to our customersJob Description Included.Intrusion MonitoringFire MonitoringRemote Door OpeningVisual Remote MonitoringFuel Level SensorSite Security Survey and DesignGuarding ServicesDisaster ManagementEarly Threat DetectionParameters SecurityExplosives and metal DetectionAccess and Biometrics SolutionsFire Detection and SuppressionIntrusion alarm and automation controls24/7 Monitoring Services through our state of the art monitoring stations.Nationwide skilled installation and troubleshooting network Show less

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  Telenor

  Dec 2006 - Mar 2009

  Customer Relations Officer / Support Officer

  • Client Handling/Customer Services• 3 years of commended performance in key customer service and support roles• Expert in customer care/communications, problem solving, relationship building and user training and support• MS Office “power-user” with additional proficiencies in assorted databases• Coordination between the upper management and my team to bridge the gap between relevant sectors• Handling the Corporate Complaints and providing the solution.• Training and Managing my team by meeting KPI and AHT targets on the same time• Training on Bringing the Smile Back. April 2008• Quality Assurance and Quality Control while maintaining KPI and AHT and motivating my team mates to achieve targets. • Event Management and Training Sessions• Call Center events management March 2008.• Played a vital role in designing new techniques, processes and policies for smooth operations side by side with the management.• Handled delicate situations successfully while saving various clients from churning out• Conducted Assessment Centers arranged by HR to hire new staff. June 2008• Actively arranged and participated in the Call Center Events. • Managed call center as shift in charge on a number of occasions• Me & my team topped in answering maximum number of customer for more than 4 months and surpassed the target assigned by more than twenty thousand calls every month• “Top Performer” Award, May 2008, December 2009• Six-Time “Employee of the Month,” 2007 to 2009• 1st “Quality Gold” Award, 2008. Show less

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  Ufone 4G

  Mar 2009 - Nov 2009

  Customer Support Executive

  • Client Handling/Customer Services• Handling the Corporate Complaints and providing the solution.• Training and Managing my team by meeting KPI and AHT targets on the same time• Call Center events management • Conducted Assessment Centers arranged by HR to hire new staff.July 2009• Actively arranged and participated in the Call Center Events.

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  Chawla Group of Industries(pvt) Ltd

  Jul 2010 - Nov 2013

  Executive Secretary, Administration Executive, International Correspondence & Co-Ordinatior

  Maintained the daily transactions data in the MS Word sheets.Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action. Updated the report formats as per the instructions from the higher managementSecretarial and reception, administration, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing, records management, telecommunications management, security, parking & supply.Handling security guards & maintaining security standards with co-ordination security company.Managed and coordinated operations and maintenance of the facility. Handling administration & purchase.Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries. Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Prepared daily / weekly reports for different departments as per their standard formats. Show less

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  Ibex

  Jan 2011 - Jul 2011

  Customer Support Executive

  • Client Handling/Customer Services• Handling the Corporate Complaints and providing the solution.• Training and Managing my team by meeting KPI and AHT targets on the same time.• Handling the Corporate Complaints and providing the solution

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  NETSOL Technologies Inc.

  Nov 2013 - Apr 2017

  Present Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office.Asset & Store ManagementEnsuring that all health and safety policies are observed.Plan and coordinate administrative procedures and systems and devise ways to streamline processesRecruit and train personnel and allocate responsibilities and office spaceAssess staff performance and provide coaching and guidance to ensure maximum efficiencyEnsure the smooth and adequate flow of information within the company to facilitate other business operationsManage schedules and deadlinesMonitor inventory of office supplies and the purchasing of new material with attention to budgetary constraintsMonitor costs and expenses to assist in budget preparationOversee facilities services, maintenance activities and tradespersons.Organize and supervise other office activities (recycling, renovations, event planning etc.)Ensure operations adhere to policies and regulationsKeep abreast with all organizational changes and business developmentsProviding secretarial services such as minute taking and diary management. Ensuring office procedures and systems operate efficiently.Administered vehicle and equipment acquisition. Established productivity and quality standards for fleet activities. Scheduled both corrective and preventative maintenance for vehicle. Maintained vehicles and ensured its clean and safe to drive at all times.Raising purchase orders and chasing outstanding accounts. Recording, compiling, transcribing and distributing the minutes of meetings. Maintaining an electronic and hard copy filing system.Insurance claims for office & fleet vehicles.Comprehensive knowledge of Microsoft Word, Outlook, & Excel. Scheduling meetings and preparing agendas for them.Effective organizational skills. Resolving administrative problems. Supervising other support & janitorial staff. Show less Secretarial and reception, administration, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing, records management, telecommunications management, security, parking & supply. Vehicle fleet management, repair, maintenance, Building Management, Repair & Maintenance, Electrical Installation Repair & Maintenance, Managing cash /bill payments to LESCO, Liaison with security companies, Procurement of office hardware, Monthly bill payments of diesel re-fullers, Monthly bill payments of security companies, Processing and Maintaining records, Kitchen Items and Stationary for office, Up to date record of store, Looking after fuelling and tuning of power Diesel Generator’s. Show less

  • Senior Administration Officer

    Nov 2013 - Apr 2017

  • Administration Officer

    Nov 2013 - Apr 2015
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  Afiniti

  Aug 2017 - Sept 2019

  Manager Nationwide for Services, Planning, Facilities Administration & Security

  JOB TITLE: Manager Services, Planning, Facilities Administration & Security (Nationwide)DEPARTMENT: AdministrationRESPONSIBLE TO: VP Procurement• Leading All Afiniti PK facilities• Leading a core Admin team of 25+ for All Pk Offices• Ordered all office equipment and supplies for PK Locations• Setting a complete Pick & Drop function by buying 18 vehicles for organization’s owned pick & drop facility to facilitate company employees• International guests arrival, security, airport, hotel boarding & lodging• Taking care Afiniti Travel Desk for PK locations• Running fleet of 40 cars for Afiniti PK locations• Managing 80+ support staff for Afiniti Offices• Managing Security Staff for Afiniti PK offices (70+ Ex-Military Guards)• Organized special events (i.e. Annual Town halls, Beach Parties & other internal company events with local & international guests• Bringing onboard all hotels in PK for our internal travel desk. Travel agents & Travel based companies & Managing travel insurances for travelers travelling from within Pakistan or outside Pakistan• Taking care of Travel Reimbursements with finance department in Afiniti PK & Afiniti worldwide• Vendor management for Administration work & PK procurement for Afiniti PK offices.• Prepared expense reports and corporate presentations• Served as liaison between senior management and clients• Worked to streamline flow of interoffice communications• Made travel arrangements including booking hotels and arranging for transportation..• Worked to improve overall office productivity.• Coordinated training and education of personnel• Screened and managed prospective high-quality recruits for employment• Generated various reports for presentations on a daily, weekly & monthly basis• Raising purchase orders and chasing outstanding accounts. Recording, compiling, transcribing and distributing the minutes of meetings• Certified by Punjab Rescue Services for Fire, Health & Safety Drill Show less

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  Air Link Communication Ltd

  Dec 2019 - Dec 2020

  Administration Manager Nationwide

  Core Admin Operations by reporting directly to General Manager Administration.-Management of Company maintained executive cars & pool cars for employees and executive management.-Managing meetings, refreshment arrangements along with reservation & bookings of meeting rooms.-Management of Assets Store, Scrap store, Record room storage and strict checks on Inventory, Inwards & outwards.-Handling of Petty cash of 100K for Admin department & expense claims verification for respective teams.-Responsible for Facilities management of Head office, Warehouses, Sales Outlet nationwide. Repair & maintenance of office equipment Furniture Fixtures, Building, HVAC System and its periodic services.-Lead the assets tagging of fixed assets, assets tags reconciliation, movement orders for assets, new assets tagging.-Evaluation and induction of new vendors for Supplies, facilities / Equipment.-Periodic auction of Scrap, Office equipment & fixed assets disposal lead and further negotiations with vendors to get maximum cost.-Coordination with build out team for new projects, Leasehold, Rental Contracts and the Build-out projects with consultants or contractors to ensure timely completion and execution.-Tasks assignments to general supervisor for frequent shifting of departments and offices during or after office hours.-Manage monthly Kitchen & office supplies as per monthly consumption within assigned budget.-Supervise horticultural and landscaping at head office, Sports complex, Guest houses by managing the team of gardeners.-Travel & Hotel accommodation arrangements for executives traveling to the regions as per their approved travel policies.-Outdoor events, Training workshops management along with complete setup and catering.-Raising PRs & POs to initiate the Purchase or payment process for admin and procurement team. Show less

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  Looking for new opporunity

  Jan 2021 - May 2021

  Open To Work
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  Kualitatem Inc.

  May 2021 - Oct 2021

  Administration & Security

  • Directing and overseeing administrative support services staff.• Conducting performance evaluations that are timely and constructive.• Collaborating with all management staff to identify and deliver the required administrative support operations for the organization.• Drafting and distributing statistical reports, analyses, and exhibits to company stakeholders and when required.• Maintaining the organizations administrative policies and procedures.• Ensuring the organization’s compliance with applicable health, building, zoning, and safety licensing and certification requirements.• Serves as a member of the organizations key administrative decision-making and planning body.• Collaborates with other management staff to draft and implement an annual administrative budget & policies.• Performs other related duties as assigned. Show less

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  OPay Pakistan

  Oct 2021 - Jul 2022

  Administration Manager

  Plan and coordinate administrative procedures and systems and devise ways to streamline processesRecruit and train personnel and allocate responsibilities and office spaceAssess staff performance and provide coaching and guidance to ensure maximum efficiencyEnsure the smooth and adequate flow of information within the company to facilitate other business operationsManage schedules and deadlinesMonitor inventory of office supplies and the purchasing of new material with attention to budgetary constraintsMonitor costs and expenses to assist in budget preparationOversee facilities services, maintenance activities and tradespersons Organize and supervise other office activities (recycling, renovations, event planning etc.)Ensure operations adhere to policies and regulationsKeep abreast with all organizational changes and business developmentsPrinting process as per business need for the departments.Vendor selection & qualification process to bring on board the best possible ones as per the organizational need.HR management, Leave management of sales staff, attendance reports on daily, bi-weekly & monthly basis. Show less

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  ECS

  Jul 2022 - now

  Administration Manager

  Admin Operations by reporting directly to General Manager Administration. Management of Company maintained executive cars, pool cars & delivery vehicles. Managing meetings, refreshment arrangements along with reservation & bookings of meeting rooms. -Management of Assets Store, Scrap store, Record room storage & strict checks on Inventory, Inwards & outwards. Handling of Petty cash of 50K for Admin department & expense claims verification for respective teams. Responsible for Facilities management of Head office, Warehouses, Security for Sales Outlet nationwide. Repair & maintenance of office equipment Furniture Fixtures, Building, HVAC System & its periodic services. Evaluation & induction of new vendors for Supplies, facilities & equipment. Coordination with build out team for new projects, Leasehold, Rental Contracts & the Build-out projects with consultants or contractors to ensure timely completion & execution. Tasks assignments to general supervisor for frequent shifting of departments & offices during or after office hours. Manage monthly Kitchen & office supplies as per monthly consumption within assigned budget. As its part of mess management for more than 350 personals across head offices & warehouses in Lahore.Travel & Hotel accommodation arrangements for CEOs & executives traveling to the regions as per their approved travel policies. Electrical Installation Repair & Maintenance Managing cash /bill payments to LESCO, Liaison with security companies Show less