Berkan Ergene

Experience

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  Divan Bodrum Palmira

  Jan 2006 - Jan 2006

  Front Desk Receptionist

  - Welcome guests by greeting them warmly and make sure they are comfortable.- Completing procedures when guests arrive and leave.- Choosing the most convenient room for the guests and handing out the room keys.- Dealing with bookings by phone, e-mail, fax or face to face.- Taking and passing on messages to the guests.- Dealing with guest complaints or problems.- Coordinate the team mates and other departmants to fulfill guests' requests.- Preparing the bills and taking payments from the guest.- Closing PM accounts to the companies or agencies.- Prepare Night Audit reports assign the room numbers for the day's arrival guests Show less

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  Divan Istanbul City

  Jan 2011 - Jan 2012

  Front Desk Receptionist

  - Welcome guests by greeting them warmly and make sure they are comfortable.- Completing procedures when guests arrive and leave.- Choosing the most convenient room for the guests and handing out the room keys.- Dealing with bookings by phone, e-mail, fax or face to face.- Taking and passing on messages to the guests.- Dealing with guest complaints or problems.- Coordinate the team mates and other departmants to fulfill guests' requests.- Preparing the bills and taking payments from the guest.- Closing PM accounts to the companies or agencies.- Prepare Night Audit reports assign the room numbers for the day's arrival guests Show less

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  Ataköy Marina Hotel

  Nov 2012 - Jan 2013

  Front Desk Receptionist

  - Welcome guests by greeting them warmly and make sure they are comfortable.- Completing procedures when guests arrive and leave.- Choosing the most convenient room for the guests and handing out the room keys.- Dealing with bookings by phone, e-mail, fax or face to face.- Taking and passing on messages to the guests.- Dealing with guest complaints or problems.- Coordinate the team mates and other departmants to fulfill guests' requests.- Preparing the bills and taking payments from the guest.- Closing PM accounts to the companies or agencies.- Prepare Night Audit reports assign the room numbers for the day's arrival guests Show less

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  Sheraton Istanbul Ataköy Hotel

  Jan 2013 - Jun 2013

  Front Desk Receptionist

  - Welcome guests by greeting them warmly and make sure they are comfortable.- Completing procedures when guests arrive and leave.- Choosing the most convenient room for the guests and handing out the room keys.- Dealing with bookings by phone, e-mail, fax or face to face.- Taking and passing on messages to the guests.- Dealing with guest complaints or problems.- Coordinate the team mates and other departmants to fulfill guests' requests.- Preparing the bills and taking payments from the guest.- Closing PM accounts to the companies or agencies.- Prepare Night Audit reports assign the room numbers for the day's arrival guests. Show less

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  Renaissance Polat İstanbul Hotel

  Jun 2013 - now

  • Managing room inventory and rates• Budget & Forecast Setting• Using the demand calendar to set price strategies• Analysing market demand and setting up strategies for each segments (public, corporate, wholsale, group)• Developing and implementing strategies with the General Manager and Director of Sales, • Utilizing Marriott’s revenue management systems and tools to ensure that revenue and profit are maximized • Conducting weekly and monthly Sales Strategy meetings with General Manager and Sales and key property staff to educate and evaluate pricing and inventory strategies • Ensuring compliance and participation in company promotions and eCommerce channels• Execution of eChannel/on-line travel agent (OTA) strategy • Executing special events and holiday strategies • Executing changes in the group strategy • Monitoring and adjust for optimal mix • Bid Price Calculations and making Group & Base Contract business displacement decisions• Making pricing and strategy decisions by calculating unconstrained demand (using Marriott’s yielding system One Yield) • Collobrating with the travel trade departmant and determining seasonal wholesale, FIT rate strategies.• Preparing promotions (opaque, flash sales, online campaings-packages, special event packages)• Putting inventory restrictions for high-demand dates to maximise the room revenue• Evaluating the value propositon of our competitors for two hotels in two different markets to have right price positioning• Making pricing and strategy decisions by calculating unconstrained demand (using Marriott’s yielding system One Yield) Show less • Identifying the events which effect the demand and preparing the demand calendar to set price strategies,• Management of rate loading & system audits • Data Integrity Controls• Takes a predetermined strategy and drives the execution of that strategy. • Ensuring that the hotel(s) sales strategies are effectively implemented in the inventory systems • Daily Rate and Inventory Controls • Collobrating with P&R to develop hotel(s) visibility in online channels.• Putting inventory restrictions for high-demand dates to maximise the room revenue• Ensuring retail price parity is executed across all booking channels• Evaluating premium room type pricing and premium paid occupancy through adoption of the Premium Room Pricing tool (PRP)• Ensuring retail rates are evaluated through One Yield’s Retail Pricing Optimizer and updated based on changes in demand, product, or competitive positioning• Ensuring that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate Show less Cluster Revenue Analyst • Cluster Revenue Analyst for both Renaissance Polat Istanbul Hotel and Renaissance Istanbul Bosphorus Hotel• Assisting in maximizing rooms' revenue through the management of room inventory, market mix, and pricing strategy,• Collaborate with Revenue and Reservations Manager on rate and revenue strategies• Submit daily and monthly actual statistics to STR• Completion of Daily pick-up reports and creating to monitor market demand• Configuring HPP (High Performance Pricing is a web-based user interface setting up and maintaining transient rates through which integrates with our CRS system)• Preparing the Revenue Reports to be presented in Monthly Revenue Meetings and attend to these meetings,• Handle reservation requests received via telephone, fax,e-mail or in person in an accurate, complete and timely manner• Handle the crew blocks and Wholesale Reservations• Note and follow up on guest preferences and special requests• Coordinate mini hotel inventory and rate accuracy in MARSHA. Process changes, cancellations and new group bookings in PMS and MARSHA (Marriott's Automated Reservation System for Hotel Accommodations)• Submit report outlining group performance for past, present and future groups focusing on groups past and approaching their cut off dates• In Charge of One Reservation Supervisor and Three Reservation Agents• Act as the Revenue and Reservations Manager in his absence• Assist where necessary to ensure optimum service to guests, visitors and other departments Show less - Know the selling status (room inventory), rates (selling strategy) and accomodation packages of the hotel.- Respond to communications from guests, travel agents and referred networks concerning reservations arriving by e-mail, telephone, fax or through central reservation system. Process reservastions from the sales ofice and other hotel deparments.- Create and maintain reservations. Prepare confirmation letters to deliver to the bookers.- Handle daily correspondence. Respond to inquiries and making the reservations as needed.- Forward the guests' requests to the related deparments.- Knows the benefits of the hotel / area and share them with the guests.- Communicate reservation information to the front desk. Preparing list of expected arrivals for the front office.- Processing advance purhcase reservations deposits.- Understand hotel's policy on guaranteed bookings and No Shows.- Assisting to the Revenue Analyst in building some reports and making arrangements in all the GDS channels and hotel's website.- Creating blocks for the Airline Crews staying at the hotel and make daily arrangements on these blocks (rate, routing etc.).- Preparing sales and forecast reports and submit them in the daily Sales and Marketing meeting. Show less

  • Director of Revenue Management

    Jan 2023 - now

  • Cluster Revenue Manager

    Jan 2018 - Jan 2023

  • Cluster Asst. Revenue and Reservation Manager

    Jan 2016 - Dec 2017

  • Cluster Revenue Analyst and Reservation Supervisor

    Sept 2014 - Dec 2015

  • Reservations Agent

    Jun 2013 - Sept 2014
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  Renaissance Istanbul Polat Bosphorus Hotel

  Jul 2013 - now

  Revenue Manager