Pandu Ashari Putra

Experience

• 

  Cyrus Network

  Jun 2014 - Jul 2014

  Validator

  Data validation quick count for Presidential Election.Uploading data to KPU Website.

• 

  Polda Metro Jaya

  Sept 2014 - Nov 2014

  Public Relations Intern

  Media relations, maintain a good relationship with media and provide all media needs related about Polda Metro Jaya.Media monitoring, gather news article in the media related about Polda Metro Jaya.Develop media press release.Community relations, maintain good relationship and actively approaching communities to create buzz through events or social media.

• 

  Carsurin

  Feb 2016 - Apr 2016

  HSEQ Officer

  Organize and file all administrative documents.Assist in the compilation of daily, weekly, and monthly reports.Gather, enter and update data to maintain records and databases.Perform other job related duties as assigned by Manager.

• 

  Shopee

  Jun 2016 - Aug 2024

  I am managing Shopee social media support. My responsibility :1. Set, plan and implement social media and communication strategies through responses and engagement2. Set, plan and implement social media content for one of Shopee biggest accounts on Twitter @Shopeecare and Instagram @Shopeecare_id3. Ensure all associates manage the Community agents to respond to customers in a timely manner4. Monitor, track and report on feedback and online reviews5. Coordinate with Marketing, PR and Communications teams & Relay community feedback to relevant internal stakeholders.6. Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.7. Focus on & maximize Shopee's social media support satisfaction Show less As Team Lead one of Shopee biggest accounts on Twitter @Shopeecare & Instagram @Shopeecare_ID.Brainstorming on content strategies, upcoming social media activities.Mapping social media content calendar.Analyzing social media reports on a weekly basis.Executing social media strategies into social media content materials.Handling photoshoot as images stock for the main content.Plan and propose monthly budget for @Shopeecare activitiesParticipate in choosing weekly winners under Shopeecare’s quizzes.Manage brand's digital marketing campaign and day-today activity. Show less

  • Senior Associate, Community Social Media

    Jul 2022 - Aug 2024

  • Social Media Associate

    Jan 2019 - Jun 2022

  • Senior Social Media

    Jun 2016 - Dec 2018
• 

  PT Kubota Machinery Indonesia

  May 2025 - now

  Corporate Marketing Communication

  • Develop community engagement by facilitating regular interactions and discussionsamong customers through various channels, including online forums, social media, andonline/offline events• Provide personalized support to customers, addressing inquiries and concerns promptly• Plan, organize, and execute end to end community activity, engagement event, brandactivation/marketing events both online and offline• Build relation and collaboration with relevant external stakeholders with customer of PTKubota Machinery Indonesia communities and dealer to create partnership• Collect and analyze customers feedback to identify areas for improvement• Collaborate with relevant departments to implement enhancements based oncommunity input Show less