Rebecca Ellis

Experience

• 

  Fenner Precision

  Sept 2005 - Dec 2014

  Ensuring consistency and accuracy of a multi-million dollar global ERP system implementation including analysis of business requirements, design / customization, training, deployment and service support. Identifies continuous improvement of business processes and system operations, assuring that maximum benefit is achieved from the capital expenditure. Managing internal Business Development Coordinators and Customer Service personnel to align with business & systems focus. Main responsibilities:• Manages a cross-functional team which includes System Integration, Business Development Coordinators and Customer Service / Order Administration. • Ensures proper training / rollout of ERP system to Business Development team.• Ensures timely input and accuracy of all customer orders.• Coordinates with planning/scheduling to meet / exceed customer needs.• Develops procedures to ensure consistency of operations across scope of responsibility.• Cross trains associates as necessary to handle changes in staffing or other absences.• Participates in management meeting and other leadership activities to ensure that company goals are being met.• Coordinates with the VP Sales & Marketing and other members of staff to meet customer expectations.• Develops and coaches staff to meet future challenges and be proficient in their roles.• Develops goals for the team consistent with broader company initiatives.• Develops and implements plans for continual improvement covering all areas of responsibility.Additional accomplishments:- Established business processes and implemented procedures as part of a successful ISO certification- Exhibited efficient use of Share Point by developing a current Customer Satisfaction database for monitoring, tracking and reporting on Customer Feedback.- Analyzed and optimized the existing customer base in line with the company's renewed market concentration Show less Responsible for the tactical operational direction of Sales, Customer Service and Marketing modules of a multi-million dollar global ERP system implementation. Key responsibilities including but not limited to:* identifying business requirements as an input into the design and build of the system* manage functionality output and, where necessary, present system customization requests to the project management* responsible for meeting project deliverables * perform system testing* product training documentation* assist in data migration* promote system benefits throughout the global organization Show less

  • Business Systems & Development Manager

    Nov 2009 - Dec 2014

  • Global Business Process Owner

    Feb 2009 - Sept 2012

  • Customer Service Representative - German Specialisation

    Sept 2005 - Nov 2009
• 

  Ingram Micro Cloud

  Jan 2015 - Apr 2018

  Achievements:• Developed a new process in CRM, resulting in reduced time, increased efficiencies and a more flexible approach to opportunity and quote management for global Sales• Improved global CRM user on /off boarding process using Lean methodology, reducing the associated SLA and operational costsResponsibilities:• Collate user stories, analyze requirements and document business requirements (BRD) for critical CRM projects in line with business objectives, including but not limited to - Regional business unit migration to the global Dynamics platform - Act as CRM SME / Consultant in launching a new Cloud distribution company in China - CRM SME in the development of a new global ERP system and its integrations with existing Microsoft Dynamics CRM platform and business processes• Analyze data from CRM & ERP systems to drive business decisions targeting revenue growth and cost reduction• Work closely with internal stakeholders and Microsoft CSM to ensure deliverables align with the business’ strategic vision Show less Achievements:* Rolled out MS Dynamics CRM Online to 23 countries* Performed CRM Online upgrades from 2013 to 2015 and 2015 to 2016* Established an online repository for CRM based training materials for global users* Developed a secure user onboarding / off boarding procedureResponsibilities:* Level 1 support for 650+ global users in the Americas, Asia Pacific & Europe* Document & triage CRM support issues; escalate to CRM Engineering or Microsoft as needed* Lead monthly regional CRM feedback sessions with power users & management* Analyze & document business requirements; communicate business needs to CRM Engineeringresource and contribute to & approve the technical solution(s)* Prioritize, schedule & execute monthly agile based enhancement sprints combining both projectrelated and continuous improvement focused enhancements* Lead daily CRM project team standup meeting for Business, Engineering and Project Management personnel to review priorities, milestone status & risks * Develop functional test scripts and coordinate deployments, including QA / UAT / PROD validation, smoke & regression testing * Communicate latest functionalities & features to the global user base and coordinate the development of training and reference materials * Collect, organize & analyze data regarding, but not limited to, utilization & adoption levels, CRM service degradation and network latency, ERP integration data push / pull execution * Manage global user onboarding / off boarding and license provisioning * Support & update system reports / dashboards for functional and global teams Show less

  • Sr Business Analyst, CRM

    Mar 2017 - Apr 2018

  • Business Analyst, CRM

    Jan 2015 - Mar 2017
• 

  Ingram Micro

  Apr 2018 - Jun 2019

  Sr. Business Analyst - Global CRM

  Achievements:• Migrated our existing Americas business units (US & Canada, 4000+ users) onto our unified global Microsoft Dynamics 2016 tool• Upgraded our 3 regional instances (Americas, EMEA, Asia Pac) from Microsoft Dynamics 2016 to Dynamics 365 version 9• Completed requirements gathering, refinement and analysis to migrate our Commerce & Lifecycle Services business unit (500+ users globally) onto our unified global Microsoft Dynamics 365 tool• Implemented embedded global quoting capabilities within our customized Microsoft Dynamics 365 tool and deployed to the following regional Sales organizations: US (October 2018), Canada and Mexico (February 2019), Chile (March 2019), Peru (April 2019).Responsibilities:• As part of Ingram’s #2 CEO initiative, responsible for the overall implementation of standardized global quoting capabilities in our customized Microsoft Dynamics 365 tool to 44 countries’ Sales organizations within 3 years• Collaborates with regional Product Owners to understand local and regional business requirements and processes, identifying synergies and best practices• Obtains regional product backlog priorities and solidifies an agreed global product backlog• Communicates project progress, risks and mitigation to global Executive Leadership team and project stakeholders• Facilitates a global team of agile software developers• Mentors the broader Global Information Systems team in Scrum best practices and incorporates the same in the above project, including Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective• Manages project dashboard reporting and processes in Microsoft Visual Studios TFS Show less

• 

  Quantum Dynamics

  Jun 2019 - Aug 2020

  Senior Consultant
• 

  Ingram Micro

  Aug 2020 - now

  • Sr. Global Process Manager

    Jul 2023 - now

  • Global Process Manager

    Aug 2020 - Jul 2023