
Mir Muhammad Ramzan
Accountant

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About me
Assistant Team Leader |Contact Center |Telesales |Retail Sales |Marketing |Customer services |Relationship officer |Retail banking advisor |Complaint Unit |Retention Unit |Collection Dept. |Inbound, Outbound|
Education

Degree college Muzaffarabad
2000 - 2002Intermediate of Commerce Accounting A+
University of Azad Jammu and Kashmir
2007 - 2009Masters in Business Administration Business Administration and Management, General A+
Karachi University
2003 - 2005Bachelor in Business Administration Accounting and Finance B+
Experience

Global Group of Companies
Jun 2003 - Jun 2005AccountantAppointed to generalize the transaction related to dailyexpanses and incomes.To assist the senior accountant in summarizing theaccounts,finalizing and interpreting them.Assistance to senior accountant in preparing final accounts, trail balance, balance sheet, income statements related to the company.

Kadioglu Global Construction Co. PVT Ltd.
Jul 2005 - Jul 2007Administrative AssistantDuties included billing, maintenance of client records,typing,compiling reports and statistical data.Was alsoresponsible for petty cash maintenance, document filing,and other clericalresponsibilities. Provided support to departmentmanagers in anationwide company. Answered phones, responded toemails,opened incoming mail .

Imtiaz Medicos & General Order Supplier
Mar 2009 - Nov 2011Financial controller & Accounts HandlerControlling all the matters related to Finance, Lookingafter allcompany Receivables, Handling payable, Cash controlling,Making Payments to all the Suppliers, Preparing SupplierLedger Accounts, Trial Balance, Balance Sheet.Drawing up company Financial Statement Partially & Impartially. Making Salaries Payments to Employees etc.

Mashreq
Apr 2011 - Apr 2018Contact potential or existing customers to inform themabout a product or service using scripts.Answer questions about products of the company.Ask questions to understand customer requirements andclose sales.Direct prospects to the field sales team when needed.Enter and update customer information in the databaseTake and process orders in an accurate manner.Handle grievances to preserve the company’s reputationGo the “extra mile” to meet sales quota and facilitatefuture sales.Keep records of calls and sales and note useful information Show less Generate new customer leads through various channelsProactively identify sales prospects and conduct businessdevelopment activities.Follow up on new leads and referrals to generate business.Achieving the monthly sales targets, Cross sell.Follow the various internal guidelines and procedures ofthe bank.Ensure customer satisfaction through regular engagementResolve customer queries/issues and facilitate customerservice.Maintain periodic status reports, including daily activity report and calls/follow-ups made. Show less
Assistant Team Leader
Apr 2016 - Apr 2018Senior Relationship Officer
Apr 2013 - Apr 2016Personal Banking Advisor
Apr 2011 - Apr 2013

Mashreq
Jun 2018 - Jun 2019Assistant Team LeaderI was moved to Personal Banking foreign Exchange Dept--Maintained tagged customer portfolio for sales& servicesOutbound calls to provide the customer FX rates forinternational funds Transfers.Resolved customer queries in term of products orservice related issuesProvided the End to End services to the customer for international outward or inward transfer.

Imtiaz Medicos & General Order Supplier
Jun 2019 - Jan 2023General ManagerOverseeing daily business operations.Developing and implementing growth strategies.Training low-level managers and staff.Creating and managing budgets.Improving revenue.Hiring employees.Evaluating performance and productivity.Analyzing accounting and financial data.Researching and identifying growth opportunities.Generating reports and giving presentations.
Licenses & Certifications

English language
Anglophiles Academic LTDJan 2005
Languages
- enEnglish
- hiHindi
- urUrdu
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