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Thorin Cumming

Thorin Cumming

Usher

Followers of Thorin Cumming59 followers
location of Thorin CummingSanford, Florida, United States

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  • Timeline

  • About me

    IT / Service Desk Lead

  • Education

    • Palmglades Achademy

      2013 - 2015
      High School Diploma

    • Valencia College

      2015 -
      Computer Science

  • Experience

    • Cinemark Paradise 24

      Jul 2013 - Sept 2014
      Usher

      Movie Theater

    • Jump A Roos -- Indoor Party and Play Center

      Sept 2014 - Jun 2015
      Roo Keeper

      Huge play floor, multiple play structure and four private party rooms, Jump A Roos is the Best Birthday Party & Play Center in Miami

    • REK Computers Marketing Design

      Jun 2015 - Aug 2016
      Field Technician

      In home computer repair service

    • Braman Honda

      Sept 2016 - Aug 2017
      Valet

      Worked as a valet greeting customers, asking questions to uncover needs, answering initial customer questions and assigning vehicles to appropriate advisor/technician.Moving cars from lot to appropriate area and delivering completed vehicles to customers while operating customer and dealership owned vehicles with the utmost safety and care.Providing customers an excellent first and last impression of dealership.Keeping vehicle lot neat and orderly, moving units as directed in accordance with dealership display standards.Performed other tasks such as inflating tires and ensuring vehicles are washed prior to delivery. Show less

    • ANC Sports Enterprises

      Jun 2017 - Jun 2019
      Operator

      Serviced and work on large LED displays and software.

    • Murtech Consulting

      Jun 2018 - Aug 2020
      Computer Technician

      -Contract IT work doing various projects such as store server modernization projects or other computer installations or modernization projects.-Server/ Equipment installs, troubleshooting, and optimization.-Facility set-ups. For example, mass deployment, docking stations, and software installation for a customer.

    • F2Onsite

      Aug 2018 - Jul 2020
      Field Technician

      Working Doing warranty repair on laptops, desktop, tablets, and all-in ones.Repairing/Replacing LCD screens, motherboards, chassis, HDD and more.Doing operating system work on both Windows, Linux, and Mac.

    • Boss Laser

      Sept 2020 - Aug 2022
      Technical Support Specialist

      -Worked with laser CNC machines and provided customers solutions to issues with machines remotely by phone and email.-Construction of documentation, guides, and procedure.-Worked with many clients at once (15+) and self-managed workload to ensure all customers were seen in a timely manner-Team lead, worked with co-workers to assign task and formulate procedures.-Worked with ticket management system on both usage and configuration.-As team lead; escalated customers were handled by me to ensure proper Resolution.-Worked with other departments to provide knowledge and experience to BossLaser where needed. This included wiring schematics, diagnosis procedure, configuration, instruction, logistics, and critical thinking.-Made sales where possible in the department.-Brought positive customer reviews to the company’s review websites directly mentioned by name and the support provided. Show less

    • Brockman Site Development

      Oct 2022 - Jun 2024
      IT Director Assistant / Customer Service Team Lead

  • Licenses & Certifications