Abeer Baker, CSM, ICP-APM, PMP®

Experience

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  David Wood Personnel

  Oct 2006 - Oct 2008

  Senior Personnel Supervisor

  Interviewed, screened, and placed applicants in temporary and permanent positions.• Promoted from Personnel Assistant to Personnel Supervisor after only 1 ½ months.• Generated in excess of $100,000 Gross Margin in under one year.• Received 4 President’s Awards for exceeding Gross Margin on a monthly basis within 1st year. • Created Personnel Assistant training manual cutting the onboarding time in half.

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  Muscular Dystrophy Association

  Oct 2008 - Jun 2010

  District Administrative Assistant

  Responsibilities included administrative, accounting and fundraising tasks. Processed and held accountable for the over 1 Million dollars in donations received annually; managed accounts payables including coding invoices and reconciling bank statements. Created, oversaw and managed fundraisers. Developed fundamental relationships with sponsors and member families, designed newsletters and secured donations for events. Conducted interviews as well as trained and supervised temporary personnel for fundraising events.• Acquired food, beer and donations to reduce costs; also organized an auction, a raffle, and secured Miami Heat Dancers for a Golf Tournament fundraiser, resulting in over $300,000 raised.• Personally increased fundraising campaign with Old Navy by 30%, $27,000 more than prior year.• Solely ran the school fundraising campaign for Broward, Dade and Monroe Counties to raise over $17,000 in 2010, an increase of 47% over the $8,000 raised in 2009. Show less

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  Law Office of Marshall C. Watson (n/k/a Choice Legal) & Robertson, Anschutz & Schneid, P.L.

  Aug 2010 - Nov 2011

  Executive Assistant to Managing Attorney, Karen E. Morgan, Esq.

  Analyzed attorney caseload volumes and provided details for shifts and changes to ensure proper management of files by each team. Scrutinized client contracts to confirm accounting was in compliance with how cases were billed. Created paralegal processes and trained staff on proper usage of Case Management System (CMS). Managed client sensitive projects, was the primary point of contact for client audits and also provided attorney privileged discovery for Attorney General Investigation.

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  Brock & Scott, PLLC

  Nov 2011 - Aug 2015

  Business Analyst/Project Manager

  Reported directly to the Chief Information Officer (CIO) and worked independently as well as in team settings based on specific project needs. Collaborated with Executive level personnel for process improvement needs in order for the firm to operate more efficiently and at lower costs. Gathered business requirements and designed system processes to tackle tasks through automation, allowing staff the ability to work through larger volumes of files each day. Created As-Is and To-Be mappings in conjunction with Process Analysis documentation for the business to sign off on prior to moving to development stages. Produced detailed specification designs including metadata mappings for developers. Collaborated with internal development staff as well as onshore and offshore consultants and technology experts for optimal results. Managed project timelines and held daily Stand Up meetings to discuss status and ensure timely deliverables. Built training materials and Standard Operating Procedures as well as conducted staff training on new systems and processes. Assisted with new Business Analyst onboarding and training.• $200,000 saved in first year of automating eFiling processes. Savings continue with daily filings.• $120,000 saved annually through a renegotiation of contract requirements and automation of LexisNexis person searches.• Prevented up to $300,000 in monthly losses through design and implementation of a system change to allow better tracking of Fee Requests and Approvals.• Integrated OpenText Capture Center & Redact-It Software for OCR of loan documents and redaction of Personally Identifiable Information (PII). Setup automated extraction of key metadata to push into Case Management System, reducing 20 minutes of opening and processing times on all new referrals. Show less

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  American Tower

  Aug 2015 - Jan 2016

  Contract Business Analyst

  Contract completed January 29, 2016Migrated business and financial processes for different units within the organization from the several Case Management Systems (CMS) utilized into the new proprietary CMS designed by in house development staff. Identified key data points necessary for the business to track in the CMS and worked with development to create new fields and build out the User Interface (UI) to incorporate the added fields. Conducted thorough UI testing to ensure system and fields worked as expected. Reviewed SQL to identify schema, table and column mappings for migrating bulk data into new system through an upload template. Reviewed samplings of uploaded data in dev environment to identify potential issues for correction prior to upload into production environment. Also reviewed sampling of data in production environment to ensure information populated and appeared as expected.Assisted other business units with mapping complex workflows and worked under the Finance Manager to analyze and validate billing and charge schedules for over 2,500 leases. Show less

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  Citrix

  Feb 2016 - Jan 2023

  Support teams both internal and external to IT Operations in learning to use JIRA and Confluence and assisting with transitioning to Kanban practices.Trusted business advisor to the VP of Operations, supporting in the development of team strategies and priorities that span across all of the Operations teams. Pilot a Metrics that Matter Program, meeting monthly with the Operations Leadership team to review progress towards shared goals for improving our service delivery and customer experiences. Develop agenda and content for quarterly All Hands meetings as well as schedule and present updates to our team. Support Citrix 2020 goals and celebrate our teams and community through coordinating appreciation, team building, and community service events, promoting Citrix as A Great Place to Work. Lead efforts that span across multiple teams within our Operations group. Show less Converted to full time in only 8 months under the Director of Datacenter and Cloud Services to continue assisting with Infrastructure and Cloud related projects within the Data Center and Cloud Services group, as well as continue my role as a SCRUM Master to the Automation & Orchestration team within ICS.Supported as the Project Manager four differing scale Infrastructure/Storage projects ranging from several thousand in budget and only a few short months to complete to up to 10M in budget and 12 months to complete.Developed Automation and Orchestration team as an Agile practicing group focusing on Scrum Methodology and working in Sprints to deliver incremental business value in each effort. Introduced JIRA and Confluence to support the global team as the primary tools and developed meeting cadence inclusive of Stand-ups, Sprint Planning, Backlog Grooming, Sprint Reviews and Retrospectives.Supported the Web Operations group in their move to Agile by learning their processes and understanding the different work involved with an operations centric team versus traditional development or project focused teams. Shifted the methodology practices from a partially Scrum practice the team had started to a more Kanban focused mindset to continue to allow agile principles while shifting from a rigid 2 week Sprint Cycle to a Continuous Release model and introducing Work in Progress (WIP) limits and a JIRA board for team tracking and visibility to management. Continue to work with varying groups within the organization to teach Agile principles and methodologies. Show less Contract ran from February 1 - September 30, 2016Managed a 10-Million-dollar capital and expense budgeted project migrating off of HP SAN onto newly purchased NetApp storage. Worked with NetApp consultants to seamlessly migrate storage and workloads for approximately 200 physical servers and over 300 virtual machines utilizing either a DTA, LVM or V2V migration method. Additionally, migrated all Disaster Recovery (DR) workloads from DR Data Center (DC) into a consolidated DC for additional savings and utilized new software to initialize data replication needed for business continuity. Worked with the internal Storage Operations group to move from third party managed storage to internally managed storage and have obtained necessary trainings and certifications for the group as well as new software to properly monitor and manage storage workloads and notify users of impending concerns with over utilization and latency. Show less

  • Manager, Remediation Program Management Team

    Aug 2021 - Jan 2023

  • Agile Program Manager, Cyber Security

    Jan 2020 - Jul 2021

  • Manager, IT Operations

    Nov 2018 - Jan 2020

  • Project Manager, Scrum Master

    Oct 2016 - Oct 2018

  • Contract Project Analyst

    Feb 2016 - Sept 2016
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  Dynatrace Global Perform Conference

  Jan 2018 - Jan 2018

  Guest Speaker

  Presented on the Transformation from Waterfall to Agile Operations at Citrix with colleague, Nestor Zapata.

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  Dynatrace EMEA Perform Conference

  May 2018 - May 2018

  Guest Speaker

  Presented on the Transformation from Waterfall to Agile Operations at Citrix with colleague, Nestor Zapata.

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  Greenhouse Software

  Feb 2023 - now

  • Manager - Enterprise Applications

    May 2023 - now

  • Manager, Program Management & Operations

    Feb 2023 - Apr 2023